Monthly Archives: January 2017

1/27 11am Issue with incoming calls resolved

Posted on January 27, 2017 by wellesley

There was a problem off-campus that caused this, and it’s been fixed. 10:30am We’re looking into it, more soon. We can confirm that incoming calls are not going through to extensions at the moment. Calls *are* going through to our … Continue reading →

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1/25 5am Brief login interruption

Posted on January 23, 2017 by Veronica Brandstrader

In the highly unlikely event that you try to login at the exact moment we are updating a certificate, you may see an error. If you do, please try again (and keep an eye out for airborne porcine entities). To: … Continue reading →

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1/20 9:15am Phone service restored in East campus

Posted on January 20, 2017 by Erin Richardson

Phone service is now restored campus wide.  Apologies for the disruption. 8:40am Phone service is currently unavailable in several buildings on the East side of campus.  Affected buildings include President’s House, Cheever, Dower, French House, Homestead/Instead, Grounds, Motor Pool, Stone-Davis, Waban, … Continue reading →

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1/20 8:40am Phone service on East campus unavailable

Posted on January 20, 2017 by Erin Richardson

Phone service is currently unavailable in several buildings on the East side of campus.  Affected buildings include President’s House, Cheever, Dower, French House, Homestead/Instead, Grounds, Motor Pool, Stone-Davis, Waban, and the College Club.  We are working with the vendor and will update … Continue reading →

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1/19 4:30pm Brief interruption to Library catalog, NExpress, etc.

Posted on January 19, 2017 by Erin Richardson

At 4:30pm, the library resources affected by today’s upgrade will be interrupted for about 15 minutes to address the indexing in the library catalog.  Apologies for the disruption. 9:00am The upgrade is complete, with the exception that keyword searching in … Continue reading →

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1/19 9:00am Library catalog update

Posted on January 19, 2017 by Erin Richardson

The upgrade is complete, with the exception that keyword searching in the Library catalog is unavailable due to a required re-indexing of data. The re-indexing will not be complete for several hours. Other searching such as Title, Author, and Subject … Continue reading →

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1/18 11:40am ILL now available

Posted on January 18, 2017 by Erin Richardson

ILL is now available.  Thank you for your patience. 10:30am – The ILL system is currently down and the vendor is working to fix it. We will update you when it is restored.  NExpress is still available. To: ILL users … Continue reading →

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1/18 10:30am ILL unavailable (NExpress available)

Posted on January 18, 2017 by Erin Richardson

The ILL system is currently down and the vendor is working to fix it. We will update you when it is restored.  NExpress is still available. To: ILL users From: Veronica Brandstrader, LTS, x2171 More info: Angie Batson, LTS, x2101

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1/16 10:50am Phone service restored

Posted on January 16, 2017 by Erin Richardson

We are happy to report that the repairs are now complete and incoming calls are working. Thank you for your patience. 1/15 5:30pm Since yesterday afternoon, our vendor has been working on diagnosing a problem affecting incoming calls from off campus.  A … Continue reading →

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Phishing reminders

Posted on January 11, 2017 by Veronica Brandstrader

If you give your login information through a phishing attempt, contact the Help Desk immediately. They will help you log any phishers out of your account and reset your password (you should do this right away). Phishing is getting more sophisticated, … Continue reading →

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