Critical Updates During Winter Break

Posted on December 14, 2023 by ndobie

The following is a list of required system maintenance work that needs to be carried out and we will be doing them during the holiday to cause the least disruptions. We have also chosen times to do these recognizing that some of our departments will be operational during this week during regular working hours.

Please contact the helpdesk if you encounter any service interruptions beyond the planned maintenance window. 

  • December 27th (4am – 9am) : Possible interruptions to VPN, internet access, wellesley secure, and NTM/Vault.
  • December 28th – December 30th (1am – 5am): all Wellesley networks will have brief interruptions during this timeframe (Wellesley secure, eduroam, guest and wired connections).
  • January 3rd (4am – 8am) Papercut application will be upgraded and unavailable.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Current, Domain, Google, Internet, MyWellesley, Network, Printing, Web Apps | Comments Off on Critical Updates During Winter Break

Update: VPN is available

Posted on December 1, 2023 by ndobie

Our VPN infrastructure had a catastrophic failure yesterday. Cisco, our network vendor, was unable to help resolve the issue. The suggested solution required us to essentially start over, which is a very time consuming process. In the meantime, we have reactivated the previous VPN infrastructure which you can now connect to. You will notice that whereas you are still required to log in, it will not be the duo login prompt. It is also the case that mobile VPN users may see a warning about certificate. Click okay to accept the warning to connect.

We apologize for the inconvenience caused by this outage. Through the rest of today and the weekend our staff will be working to resurrect the failed hardware back. When they are back online we will send an update.

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on Update: VPN is available

Update: VPN continues to be unavailable

Posted on November 30, 2023 by ndobie

We have identified the cause and are working with the vendor to  rectify. Unfortunately, it is not a fast fix, so the VPN  will continue to be unavailable, possibly for the rest of the day. We do apologize for any inconveniences this may cause. We will continue to keep you updated.

Posted in Uncategorized | Comments Off on Update: VPN continues to be unavailable

VPN is currently unavailable

Posted on November 30, 2023 by ndobie

There have been several reports of the VPN being down. We are actively looking into it and will provide an update when we have more information.

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

Posted in Uncategorized | Comments Off on VPN is currently unavailable

LTS Support during Thanksgiving Break – Thursday 11/23 and Friday 11/24

Posted on November 15, 2023 by ndobie

LTS staff will be unavailable on Thursday 11/23 and Friday 11/24 for Thanksgiving, a holiday that the College observes. 

  • The Clapp, Art, and Music Libraries will close at 10 PM on Tuesday, 11/21 and at 4:30 PM on Wednesday, 11/22. They will be closed Thursday-Saturday 11/23-11/25 and reopen at 2:00 PM on Sunday 11/26. Please see our Hours page for the full list of open hours. [Faculty and staff can swipe into the buildings from 7 AM-10 PM every day.]
  • To prepare for the upcoming move of the collections related to the Clapp Library renovation project, Special Collections and Archives will be closed starting on Monday, November 20. They will reopen at the beginning of Spring semester in January 2024 (Special Collections in Davis Museum and Archives in the Modulars).
  • LTS Help Desk and Registrar’s Office will be closed November 23 and 24 and we will not be able to respond to the emails sent to the ticketing systems until Monday, November 27.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on LTS Support during Thanksgiving Break – Thursday 11/23 and Friday 11/24

11/2 4:15PM 25Live is back online.

Posted on November 2, 2023 by ndobie

25Live is back online. The hosting provider CollegeNET experienced a service outage due to a near complete power failure at their data center.

The incident has been rectified.

To: Events users

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Software | Comments Off on 11/2 4:15PM 25Live is back online.

11/2 10:45am – 25Live currently unavailable

Posted on November 2, 2023 by dchudzik

25Live is currently unavailable. The hosting provider CollegeNET is working on resolving the issue.

To: Events users

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Campus calendar, Current | Comments Off on 11/2 10:45am – 25Live currently unavailable

Zoom clients on all their devices must be updated to version 5.13.5 or higher by 11/04/23.

Posted on October 5, 2023 by ndobie

Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by November 4th.  And if you don’t, you will not be able to join a meeting until you do. Please note that Zoom Client is different from the Zoom web portal on your browser. It is a software installed on your computers or phones. For details regarding the client software review this – LTS Zoom Install and Sign In page. 

Follow instructions provided here – update your Zoom client as soon as you can.  Not sure what version you’re using?  You can check your current version here.

To stay up to date you can also enable auto-updates from the Zoom application’s settings in the General tab. We strongly encourage you to turn on auto update to avoid having to remember to update the software.

Please contact the Help Desk if you need assistance with this important update (helpdesk@wellesley.edu or 781-283-3333).

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Software, Zoom | Comments Off on Zoom clients on all their devices must be updated to version 5.13.5 or higher by 11/04/23.

10/7 10pm-midnight ProQuest Ebook Central unavailable

Posted on October 4, 2023 by dchudzik

ProQuest Ebook Central will be unavailable while the vendor performs maintenance on Saturday, October 7th from 10pm until midnight.  Updates will be posted on the vendor’s support page: https://status.proquest.com.

To: Students, faculty, staff
More info:  Kara Hart, LTS, x2172

Posted in Library | Comments Off on 10/7 10pm-midnight ProQuest Ebook Central unavailable

Fall Break Library Hours and LTS Support on Monday October 9th, Indigenous Peoples’ Day

Posted on October 3, 2023 by ndobie

The Wellesley College Libraries will have reduced hours over the weekend of Fall Break (October 6-9). Please see the Hours page for details. Faculty can swipe into the libraries from 7am-10pm daily. Regular hours will resume on Tuesday, October 10.

Additionally, LTS staff will be unavailable on Monday, October 9th, Indigenous Peoples’ Day, a holiday that the College observes. 

  • Clapp Library and the Art and Music Libraries will be open from 11am to 9pm on October 9. Student employees of LTS will be present during these hours to provide limited support.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to emails until Tuesday, October 10th.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 
  • LTS services will resume as normal on Tuesday, October 10.

 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on Fall Break Library Hours and LTS Support on Monday October 9th, Indigenous Peoples’ Day