Though we had an excellent start of the semester, there were two nagging issues we needed to solve. One had to do with the print management software called Papercut and the other had to with Macs in classrooms. The first issue was related to one of the unusually busy printing season – first two weeks of the semester. In addition, we are now using multi function devices for printing and in order to support them, we needed to move the print server to Windows server, the only supported platform. The Mac issue had to do with the way we have been reusing the computer names and how this “confuses” the active directory, resulting in the users not be able to login to the domain. Notice that both of these problems are related to Microsoft backend technologies. Just sayin’…

Thanks to the teamwork by LTS staff and their hard work, both of these problems seem to be under control. Another case that illustrates that no matter how hard you work to avoid these problems, the real field testing happens only when our faculty and students are here. This is why the best strategies are one that allows us to be prepared and solve the problems quickly. We can never rest saying “we have tested everything and they work”. No, they don’t, sorry!

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