How to Take the Sting Out of Words: Reframe
Reframing is a tool used by mediators and negotiators and can be very effective. Let’s say two visitors, Olivia and Noah, come to my office seeking a facilitated discussion due to a conflict. They are anxious about being there and probably rather doubtful that a...The vital importance of being the adult in the room
As the adult in the room, you are responsible for your group, whether they are employees you supervise, students you teach or children that are in your family. You model behavior you want to see and you create the boundaries of what respect looks like. You set the...Talking Across Political Differences: Learning Skills for Productive Conversations
How do we approach conversations with people who have different political views, opinions, leanings, etc. from those that we hold? It’s especially important today, with the extreme polarization that we see, yet many are reluctant to engage with someone whose...The Added Value of Face-to-Face Meetings
How often have you read an email from a colleague that you and/or others misinterpreted? You might have wanted to respond by challenging the colleague or simply by writing back and asking for clarification. You wonder why the email was sent, rather than having a...Handling Eruptions in the Classroom and/or Workspace
Sometimes feelings, emotions, or opinions come spewing out from students during a class or from a colleague during a department meeting. What do we do with that and how can we respond without taking it personally and without attacking the other person? These moments...Subscribe by Email
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