MISO (Measuring Information Services Outcomes) survey is a very popular survey that measures the performance of information services organizations. The then IS at Wellesley administered it in 2008. After I arrived in 2010, I made a decision to wait a little bit for the reorganizations and the repositioning of LTS to settle before we administered it again. We finally administered it in Feb 2015 to the campus faculty, students, and staff. All the faculty and staff, and a sample of Wellesley students (with balanced class participation) were invited to participate. The overall response rate for the faculty was 62% whereas for the students and staff it was over 50%. For some administrative offices, the response rate approached 90%. This is pretty impressive and therefore we can also rely on the results of the survey to measure the responses and respond appropriately.
The survey LTS administered in 2015 aimed to collect feedback on three areas: the importance of library and technology resources and services, satisfaction with those resources and services, and an assessment of how informed the faculty, students and staff are about LTS resources, services, and policies. Whereas we were very interested to know how well we are doing, the most important reason for the survey was to understand where we could be doing better. It is extremely hard to gather a coherent picture of this other than a survey with such a high response rate. You can read more about this here.