9/3 9:40am GRH/FND phones are back

Service has been restored, apologies for the interruption.

9:15am All phones in Green Hall and Founders are out of service — will post an update when available.

8:50am Our vendor has been contacted. We know this affects, at minimum, East Asian Languages and Culture as well as Resources.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

Posted in Current, Phones | Comments Off

9/2 Chrome 45 + Banner ERP & NolijWeb

In short, they don’t mix. Chrome 45 will auto-update soon (if it hasn’t already) and it does not work with Java-based applications like Banner ERP and NolijWeb (Banner Self-Service is fine). Please make sure you can access your applications via Firefox, Internet Explorer (PC), or Safari (Mac). More info here, or feel free to contact the Help Desk.

Please note that this does not mean that Chrome is a bad browser or you shouldn’t use it –in fact, you may want to use a non-Chrome browser just for Banner ERP and NolijWeb.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

Posted in Banner, Software | Comments Off

8/31 5pm FND/GRH phones working

We believe all of the issues have been resolved; please contact the Help Desk if you notice anything wrong.

Noon While the remaining phones are worked on, service to phones that were out this morning may be briefly interrupted. We hope to have the remaining phones back soon.

10am 60% of the phones in Founders and Green Hall are now working. Will keep you posted on the remaining 31.

8:20am We’re looking into the problem.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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8/28 5:30-7am Pendleton wired/wireless network unavailable

There is a power outage planned for Pendleton on Friday morning that will disrupt the network, both wired and wireless connections.

To: Faculty, students, staff
From: Veronica Brandstrader, LTS, x2171

Posted in Internet, Network | Comments Off

Sept. Banner downtimes

  • Thurs. 9/3, 8am-noon Banner Test will be unavailable to apply HR updates.
  • Fri. 9/4, 6-8am Banner Production will be unavailable to apply Financial Aid patches.
  • Fri. 9/18, 6-8am (tentative) Banner Test will be unavailable to apply HR updates.

To: Banner users
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

Posted in Banner, Current | Comments Off

8/27 8-11am Banner Test unavailable, other Banner downtimes

11am: Banner Test is available.

Banner Test and applications using its test data will be unavailable tomorrow morning from 8-11am to apply Financial Aid patches.  Apologies for the short notice.

In September, HR upgrades will be performed on Banner Test on Thurs. 9/3 in the morning, and to Banner Production on Fri. 9/18 before 8:30am.

To: Banner users
From, more info: Veronica Brandstrader, LTS, x2171

Posted in Banner | Comments Off

8/25 3pm Resolved: Stone-Davis 3rd fl network/internet

Internet/network are available.

11am An electrical outlet needs to be repaired; we expect service to return by early afternoon.

To: Students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students)

Posted in Internet, Network | Comments Off

8/21 10am Banner, webapps available

Banner and webapps (Administrivia, directory, etc.) should be working normally. If you notice anything awry, please contact the Help Desk.

9:30am We will be bringing services back up and will post again when everything is available.

8:30am A weather-related issue in our data closet has made it necessary to shut down the data services that supply Banner and webapps until the situation can be stabilized. We will update as we have more information.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

Posted in Banner, Web Apps | Comments Off

8/28 11am-1pm ILLiad unavailable

ILLiad will be unavailable during an upgrade on Friday 8/28, 11am-1pm. NExpress & WorldCat are not affected.

To: Interlibrary loan users
From: Veronica Brandstrader, LTS, x2171
Questions: Angie Batson, LTS, x2101

Posted in Library | Comments Off

8/17 Phone issue resolved

Update: the issue has been fully resolved. Thanks for your patience.

Following the storm-related outage this weekend, we have been unable to bring all phones back online and our vendor has been contacted. If your phone is not working and you have not yet reported it, please contact the Computing Help Desk (info below).

To: Faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

Posted in Phones | Comments Off