5/5 8:30pm-1:30am Banner unavailable

Banner Self-Service and ERP will be unavailable Monday night, May 5, from 8:30pm until 1:30am while maintenance is performed.

Banner will also be unavailable on Friday morning, May 16 from 6-9am. Banner Test will be unavailable on Thursday morning, May 8, from 8am until noon. The times on these later dates may shift slightly.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTX, x3370

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How to change your domain password, now and after 4/30

Want or need to change your domain password? Go to https://reset.wellesley.edu. As of 4/30/2014, you won’t be able to use ctrl+alt+del to change your domain password on College-owned and maintained PCs, which includes office, lab, and public computers.

If you have a password that does not meet the requirements for a strong password, please change it. This is one of the best ways to protect both your data and the College’s. A reminder of what makes a strong password:

  • Has at least 8 characters.
  • Has at least three of the four character types:
    • Uppercase letter
    • Lowercase letter
    • Number (0 – 9)
  • Special character, e.g. ? $ # ( ) !
  • Does not contain words in any language, slang, dialect, jargon, etc., even if they are separated by numbers or special character (e.g. be87gin).
  • Does not contain repeated characters or a sequence of keyboard letters (e.g. qwerty, 12345, or yyy99).
  • Does not contain any part of your name, username, birthday, or social security or those of your friends and family (e.g. Jill1030).

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

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4/16 8-8:20pm Banner Self-Service & ERP unavailable

Apologies for the short notice; Banner will be briefly unavailable tonight at 8pm.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

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4/26 Wellesley wifi network change in the Quint

On Thurs, Apr 26 at 10am, LTS will remove the “Wellesley” wifi network name from Munger, Shafer, Pomeroy, Cazenove, and Beebe. As part of a continuing effort to secure the wireless network on campus, everyone should switch to the new Wellesley Secure network:

  • Macs and mobile devices should connect directly to the “Wellesley Secure” wifi network, enter your domain account information, then accept the certificates from ise2.wellesley.edu or ise4.wellesley.edu.
  • Windows personal computers should connect to the “Wellesley Setup” wifi network, go to http://www.wellesley.edu in Internet Explorer (works more reliably than Chrome or Firefox) to be redirected to our setup directions, then follow the directions to run the Cisco Network Setup Assistant software that will install an AddTrust root certificate and configure your computer and connect it to “Wellesley Secure.”
  • Windows College-owned computers should connect directly to the “Wellesley Secure” wifi network.

Detailed directions for switching your devices: http://www.wellesley.edu/lts/network

Drop-in hours for help:

  • Shafer weekly tea, Wed 4/16 8-9pm
  • Munger weekly tea, Wed 4/16 9-10pm
  • Pomeroy weekly tea, Wed 4/16 9-10pm
  • Beebe weekly tea, Thurs 4/17 8-9pm
  • Pomeroy dining hall, Wed 4/16 through Fri 4/18 5-7pm
  • Campus Center fourth floor dining hall:
    • Tues 4/15 through Fri 4/18, 5-7pm
    • Tues 4/22 through Fri 4/25, 12:25-1:25pm and 5-7pm

For questions or additional help switching your devices, please contact the Computing Help Desk at helpdesk@wellesley.edu, 781-283-7777 (students), 781-283-3333 (faculty & staff), or visit us on the second floor of the Clapp Library, Mon-Fri, 8:15am – 5:30pm.  The Help Desk will be closed on Mon, Apr 21, for Patriot’s Day.

To: Quint wireless users
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), 781-283-3333 (faculty & staff)

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4/16 Security training unavailable today

SANS Security training will be available again through MyWellesley beginning tomorrow, 4/17.

To: Faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, x3333

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Mon. 4/14 7-7:30am Virtual desktop offline; 8-10pm Banner unavailable

On Monday morning, 4/14 from 7-7:30am virtual desktops will be unavailable while a piece of equipment is moved.

On Monday night, 4/14 from 8-10pm Banner Self-Service and ERP will be unavailable while software is installed.

Apologies for the short notice.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info about VDI: Andrew Maroney, LTS, x3526
More info about Banner: Terry Ballantyne, LTS, x3272

 

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4/11 1:45pm Banner, MyWellesley, college website are available

If you experience any further problems, please contact the Help Desk.

1:15pm: College website is back.

1pm: Looking into it — will update this post with more details, or will post again when resolved.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

Posted in Banner, College website, MyWellesley | Comments Off

More on Heartbleed: password changes and mobile

Many of the outside institutions and services you interact with online will likely contact you with advice on whether or not to change your password. This is also a prime opportunity for phishers to send bogus messages pretending to be legitimate sites, asking you to change passwords, and in the process, steal your password. Mousing over a link will show you whether the URL is legitimate (e.g., www.chase.com, not www.chase23acct.com). However,  instead of clicking on the link, you should be able to log into the service’s site directly as you normally do, and change your password within the site. If you have any doubts about the legitimacy of a message, please call the Help Desk for advice.

Mobile devices are generally immune from the bug. However, if you are using an android device, please download and run the Heartbleed detector and to verify that your device is safe. See http://bit.ly/R9l3jN for details.

Call the Computing Help Desk with any questions or concerns. Please subscribe to directly receive emails from the LTS Service Alerts blog (https://blogs.wellesley.edu/servicealerts/) to be sure you continue to receive up-to-date information.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students:

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4/24 5-9pm Many web services unavailable

We are performing maintenance on our central storage at the end of the month; the following services will be unavailable on Thurs Apr 24 from 5-9pm:

  • MyWellesley
  • Vault
  • Banner
  • iStrategy
  • 25Live/R25 (event scheduling)
  • Nolij (document imaging)
  • Drupal editing (college web site will be available)
  • FileMaker Pro
  • FSAtlas
  • DWR (Distributed WEB Report)
  • Nolij
  • Web apps (items in Administrivia)
  • WIDM (domain password reset)
  • Transcripts
  • TutorTrac
  • Blackbaud/Raiser’s Edge (WCW)
  • Financial aid calculator (MyIntuition)
  • Admissions decision letter web app

The work will be done as quickly as possible to minimize the downtime. Please contact the Help Desk if you have any questions.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

Posted in Banner, Campus calendar, College website, MyWellesley, Network, Web Apps | Comments Off

4/9 Resolved: Alumnae email accts available

Recent alums can now access MyWellesley and Gmail. All data was retained, the account was accidentally deactivated. We apologize for this inconvenience.

To: Alumnae with Wellesley Gmail accounts
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, 781.283.3333, helpdesk@wellesley.edu

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