4/24 Downtime extended to 11pm; many web services affected

The following services will be unavailable on Thurs Apr 24 until 11pm. A reminder: you can get to Gmail through mail.wellesley.edu while MyWellesley is unavailable.

  • MyWellesley
  • Vault
  • Banner
  • iStrategy
  • 25Live/R25 (event scheduling)
  • Nolij (document imaging)
  • Drupal editing (college web site will be available)
  • FileMaker Pro
  • FSAtlas
  • DWR (Distributed WEB Report)
  • Nolij
  • Web apps (items in Administrivia)
  • WIDM (domain password reset)
  • Transcripts
  • TutorTrac
  • Blackbaud/Raiser’s Edge (WCW)
  • Financial aid calculator (MyIntuition)
  • Admissions decision letter web app

The work will be done as quickly as possible to minimize the downtime. Please contact the Help Desk if you have any questions.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

Posted in Banner, Campus calendar, College website, MyWellesley, Web Apps | Comments Off

4/24 4pm Periodic issues with concurrent logins to Google Apps

Update: If you log into Gmail when you are logged in on another device, you may be disconnected from your previous login. It does not seem to be the entire story, but we have been able to reproduce this on campus.

2:30pm Google isn’t reporting any issues, but users (on campus and those using consumer Gmail) are.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

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4/22 2:30pm College website available

Apologies for the interruption.

2:15pm Looking into it — will update this post with more details, or will post again when resolved.

To: Faculty, staff, students From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

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4/20 9:40pm College website available

Apologies for the interruption.

9:30pm Looking into it — will update this post with more details, or will post again when resolved.

To: Faculty, staff, students From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

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5/5 8:30pm-1:30am Banner unavailable

Banner Self-Service and ERP will be unavailable Monday night, May 5, from 8:30pm until 1:30am while maintenance is performed.

Banner will also be unavailable on Friday morning, May 16 from 6-9am. Banner Test will be unavailable on Thursday morning, May 8, from 8am until noon. The times on these later dates may shift slightly.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTX, x3370

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How to change your domain password, now and after 4/30

Want or need to change your domain password? Go to https://reset.wellesley.edu. As of 4/30/2014, you won’t be able to use ctrl+alt+del to change your domain password on College-owned and maintained PCs, which includes office, lab, and public computers.

If you have a password that does not meet the requirements for a strong password, please change it. This is one of the best ways to protect both your data and the College’s. A reminder of what makes a strong password:

  • Has at least 8 characters.
  • Has at least three of the four character types:
    • Uppercase letter
    • Lowercase letter
    • Number (0 – 9)
  • Special character, e.g. ? $ # ( ) !
  • Does not contain words in any language, slang, dialect, jargon, etc., even if they are separated by numbers or special character (e.g. be87gin).
  • Does not contain repeated characters or a sequence of keyboard letters (e.g. qwerty, 12345, or yyy99).
  • Does not contain any part of your name, username, birthday, or social security or those of your friends and family (e.g. Jill1030).

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, faculty staff: x3333, students: x7777

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4/16 8-8:20pm Banner Self-Service & ERP unavailable

Apologies for the short notice; Banner will be briefly unavailable tonight at 8pm.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

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4/26 Wellesley wifi network change in the Quint

On Thurs, Apr 26 at 10am, LTS will remove the “Wellesley” wifi network name from Munger, Shafer, Pomeroy, Cazenove, and Beebe. As part of a continuing effort to secure the wireless network on campus, everyone should switch to the new Wellesley Secure network:

  • Macs and mobile devices should connect directly to the “Wellesley Secure” wifi network, enter your domain account information, then accept the certificates from ise2.wellesley.edu or ise4.wellesley.edu.
  • Windows personal computers should connect to the “Wellesley Setup” wifi network, go to http://www.wellesley.edu in Internet Explorer (works more reliably than Chrome or Firefox) to be redirected to our setup directions, then follow the directions to run the Cisco Network Setup Assistant software that will install an AddTrust root certificate and configure your computer and connect it to “Wellesley Secure.”
  • Windows College-owned computers should connect directly to the “Wellesley Secure” wifi network.

Detailed directions for switching your devices: http://www.wellesley.edu/lts/network

Drop-in hours for help:

  • Shafer weekly tea, Wed 4/16 8-9pm
  • Munger weekly tea, Wed 4/16 9-10pm
  • Pomeroy weekly tea, Wed 4/16 9-10pm
  • Beebe weekly tea, Thurs 4/17 8-9pm
  • Pomeroy dining hall, Wed 4/16 through Fri 4/18 5-7pm
  • Campus Center fourth floor dining hall:
    • Tues 4/15 through Fri 4/18, 5-7pm
    • Tues 4/22 through Fri 4/25, 12:25-1:25pm and 5-7pm

For questions or additional help switching your devices, please contact the Computing Help Desk at helpdesk@wellesley.edu, 781-283-7777 (students), 781-283-3333 (faculty & staff), or visit us on the second floor of the Clapp Library, Mon-Fri, 8:15am – 5:30pm.  The Help Desk will be closed on Mon, Apr 21, for Patriot’s Day.

To: Quint wireless users
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), 781-283-3333 (faculty & staff)

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4/16 Security training unavailable today

SANS Security training will be available again through MyWellesley beginning tomorrow, 4/17.

To: Faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, x3333

Posted in Security | Comments Off

Mon. 4/14 7-7:30am Virtual desktop offline; 8-10pm Banner unavailable

On Monday morning, 4/14 from 7-7:30am virtual desktops will be unavailable while a piece of equipment is moved.

On Monday night, 4/14 from 8-10pm Banner Self-Service and ERP will be unavailable while software is installed.

Apologies for the short notice.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info about VDI: Andrew Maroney, LTS, x3526
More info about Banner: Terry Ballantyne, LTS, x3272

 

Posted in Banner, Network | Comments Off