3/7 7am Mathematica briefly unavailable

The Mathematica license server will be upgraded to version 10. The upgraded license manager will also continue to provide Mathematica 9. You will not be able to use Mathematica on your computer for a few minutes — if you already have Mathematica running during this time, it should not be affected. If you experience any problems after the upgrade, please exit Mathematica and start a new session. Home licenses are unaffected.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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2/27 8:50am Banner ERP is available

All services have been restored.

8:30am Will post when it’s been restored. Apologies for the delay.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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2/28 10pm Five hour downtime for ProQuest databases

Resources affected include Historical Newspapers, Newsstand, PAIS, Periodicals Index Online, Ethnic NewsWatch, GeoRef, PAO Collections, British Periodical Collections, and other resources provided by ProQuest. Cover art from these resources will not be displayed in the catalog or SuperSearch.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
Questions: Kara Hart, LTS, x2172

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Banner downtimes: 2/27, 3/5, 3/27

Banner Self-Service, ERP, and applications that directly use Banner data will be unavailable on these dates:

  • Fri. 2/27 5:00-8:15am: Banner Production
  • Thurs. 3/5 8am-noon: Banner Test
  • Fri. 3/27 (time TBD): Banner Production

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

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2/24 Gmail’s autocomplete is…backwards

[Note: This is not a premature April Fool's Day post.] You may have noticed that when you begin to type a recipient’s name in Gmail, your “usual suspects” are slow to show up, or not-preferred addresses are showing up instead. It’s a known issue that Google is working on, and it extends to all Gmail, not just our Wellesley accounts. In meantime, you may need to type more of a user’s name to get the correct person to appear.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171 (not vbrandst@gmail.com!)
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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2/24 Lenovo users, update if prompted

If you have a Lenovo computer, you may be prompted to update your copy of System Update. Unfortunately, this message doesn’t say it’s from Lenovo, and looks a little suspicious. Feel free to click the X to cancel the update. Call the Computing Help Desk anytime you’re unsure about the validity of an update.

lenovo

 

 

 

 

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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2/23 4pm Virtual desktops restored

Apologies for the inconvenience.

3:30pm This affects public lab computers and self-service kiosks that use virtual desktops; we are working on the issue.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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2/21 4:30pm Phone service restored campus-wide

All campus phone service should now be available.  We apologize for the inconvenience.

5:00am Campus phone service in the following buildings is currently unavailable.  We are working with the vendor to repair the equipment as soon as possible.

Stone-Davis, College Club, Dower, Homestead, Instead, President’s House, Waban, and Cheever.

To: Faculty, staff, students
From, more info: Erin Richardson, LTS, x2867

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2/26 7-7:30pm Calls to on-campus phone extensions

While phone equipment is replaced, all calls to on-campus extensions will be funneled through the speech system; users must use the system to direct themselves to the person they wish to contact. Outgoing calls will be unaffected.

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Teddie Borey, LTS, x3216

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2/20 6-6:30am Banner unavailable (tomorrow morning)

Banner and applications that directly use its data are likely to be unavailable tomorrow morning, 6-6:30am. We have last-minute patches to apply; apologies for the short notice.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Terry Ballantyne, LTS, x3272

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