8/5 5:30-8:30am Library services unavailable

The Library catalog and the following services will be unavailable during maintenance:

  • My Library account (renew library materials)
  • Proxy server (access to e-resources)*
  • NExpress and WorldCat Local requesting

*Tip to access e-resources without the proxy server:

On campus or using VPN from off campus, you can remove the proxy server from a URL.  For example, if you want to go to JSTOR, the URL you normally use is
http://0-www.jstor.org.luna.wellesley.edu/

Remove the 0- and luna.wellesley.edu from the URL and instead go to
http://www.jstor.org/

To: Faculty, students, staff
From: Veronica Brandstrader, LTS, x2171
Questions: Kara Hart, LTS, x2172

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7/20-21 Archives closed

Due to an issue in the building, Archives is closed to any unscheduled appointments through Tuesday, July 21.

To: Archives visitors
From, more info: Veronica Brandstrader, LTS, x2171

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7/18 9:00pm Phone service restored campus wide

Phone service is now restored campus wide.  Thank you again for your patience.

7:00am Phone service was restored over night to most of campus.  We are working to repair an equipment issue affecting only Green Hall and Founders.  Thank you for your patience.

7/17 8:30pm update – We are actively working with our telecommunications vendor to resolve the issue.  Apologies for the inconvenience.

7/17  6:30pm We are investigating reports of static and dial tone issues across campus phones.  We will update this post when we have additional information.

To: Faculty, staff, students
From, more info: Erin Richardson, LTS, x2867

Posted in Phones | Comments Off

7/18 7:00am Phone service restored except GRH, FND

Phone service was restored over night to most of campus.  We are working to repair an equipment issue affecting only Green Hall and Founders.  Thank you for your patience.

8:30pm update – We are actively working with our telecommunications vendor to resolve the issue.  Apologies for the inconvenience.

6:30pm We are investigating reports of static and dial tone issues across campus phones.  We will update this post when we have additional information.

To: Faculty, staff, students
From, more info: Erin Richardson, LTS, x2867

Posted in Uncategorized | Comments Off

7/17 8:30pm Phone service intermittent issues

8:30pm update – We are actively working with our telecommunications vendor to resolve the issue.  Apologies for the inconvenience.

6:30pm We are investigating reports of static and dial tone issues across campus phones.  We will update this post when we have additional information.

To: Faculty, staff, students
From, more info: Erin Richardson, LTS, x2867

Posted in Phones | Comments Off

7/15 1:50pm ILLiad now available

1:50pm ILLiad (interlibrary loan) is now available.  Apologies for the delay.

ILLiad (interlibrary loan) will be unavailable Wed. July 15, 11am-1pm for a system update. NExpress and WorldCat will be available.

To: Students, faculty, staff
From: Erin Richardson, LTS, x2867
More info: Angie Batson, LTS, x2101

Posted in Library, Uncategorized | Comments Off

July Banner downtimes

The following systems will be unavailable on these dates/times (in chronological order):

  • Thurs. 7/16 8am-11am, Banner Test
  • Fri. 7/17, 9-10pm, links to Banner Self-Service and ERP in MyWellesley to resolve recent browser issues (Banner itself not affected)
  • Mon. 7/20, 2-4pm, Datamart Test: MDEV 8 / MTST (Datamart Production not affected)
  • Thurs. 7/23, 9-noon, Banner Test
  • Fri. 7/24, 5-8am, Banner Self-Service and ERP
  • Fri. 7/31, 6-8am, Banner Self-Service and ERP

To: Faculty, staff, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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7/9 Firefox 39 problems accessing Banner, Nolij, timesheets

Firefox users are advised not to upgrade to version 39 at this time.  The most recent update is incompatible with several applications.  If you have upgraded already, you can contact the Help Desk for further assistance – or see the direct links to each application in the portal which allow you to bypass this incompatibility.

Affected applications:

Banner ERP
Banner Self Service (including timesheets)
Nolij

We will update this message as we update our systems in the coming days.  Apologies for the inconvenience.

To: Faculty, staff, students
From: Erin Richardson, LTS, x2867
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), x2056 (admin support line)

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7/10 5pm to 7/13 am Blog additions/editing unavailable

We are moving our WordPress blogs from a server on-campus to a cloud hosted environment. Our vendor will be copying our blogs to their servers over the weekend, beginning tomorrow, Friday 7/10 at 5pm. We expect the migration to be complete by Monday morning — I will post when blogs are available for editing in their new location.

Blogs will be available during this time, but if possible, please refrain from posting until we can let you into the new environment. If you do post on our current environment, we’ll just need to repost your blog post.

(We expect to benefit from a cloud-hosting in similar ways to our cloud-hosted college website — 1. blogs will have a more reliable “uptime” because they won’t be interrupted by on-campus work, and 2. our vendor works extensively with WordPress and higher education and will assist us with upgrades and systems support. How you interact with your blog — logging in, posting, their URL addresses, etc. will be the same.)

If you have any questions about this move, please let me know.

To: Blog owners
From, more info: Veronica Brandstrader, LTS, x2171

 

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7/10 7:00am Brief internet interruption

There will be a brief internet interruption campus wide at 7:00am for critical maintenance.  We expect this will last no more than five minutes.  Apologies for the inconvenience.

To: Staff, faculty, students
From: Erin Richardson, LTS, x2867
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

Posted in Network, Uncategorized | Comments Off