Spring Break library hours for Library Modulars, Art, and Music Libraries

Spring Break library hours for Library Modulars, Art, and Music Libraries

Note: Faculty have swipe access every day from 7am-10pm.

  • Friday, March 15: Open and staffed 8:15am – 4:30pm
  • Saturday-Sunday, March 16-17: No Staff 
  • Monday-Friday, March 18-22: Open and staffed 8:30am-4:30pm. 
  • Saturday, March 23: No Staff
  • Sunday, March 24: Open and staffed 12 noon-12 midnight. 

 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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Firewall update Saturday 3/16/24 @9pm

LTS is performing a maintenance update to our firewalls Saturday, March 16th at 9pm.  This should not result in any disruption to the network. However, if you experience any issues, please contact the campus police if you are on campus or send us an email at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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Spring Break Server Update

Wednesday March 20th 6AM – 8AM

LTS will be updating an application that manages licensed software. Following applications will not be available during this time.

Ableton
JMP
Max 8
Stata

Please plan ahead. If you have any problems accessing the above applications after 8am, please contact the Helpdesk at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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3/9/24 Workday Bi-annual Update: A Heads up on Some Changes!

This weekend on March 9th Workday will be conducting one of their major bi-annual updates and you should expect Workday to be unavailable longer than usual on Saturday morning. With this update you will find some changes to the user experience. Below is a summary of what’s to come:

  • The two individual Benefits and Pay worklets have been combined into one worklet called Benefits and Pay.

Making it easier for employees to find all their benefits, compensation details and pay information in one easily accessible location. You no longer have to navigate through different sections of Workday.

  • Expense worklet will be replaced by an Expenses Hub.

A redesigned navigation pane, easy access to related tasks including payment elections all found in one place. Please see here for what you currently see and what you will see after the update.

  • The inbox is now called My Tasks

With My Tasks you will find there to be advanced search capabilities, improved navigational experience, saved search functionality, and a collapsible navigation pane. Click here for more details.

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UPDATE: Nationwide Cell Phone Service Outage

2/22/24 1:30PM – AT&T is reporting 75% of service has been restored, so it appears that services should soon be fully restored.

2/22/24  11:41 AM – A major cell network outage has been reported, primarily affecting AT&T customers. Due to this outage, phone calls, text messages, internet access for AT&T customers either remain unavailable or intermittent. Please note that if you connect to a Wireless network at the College or home, you will have internet access.

Duo 2FA authentication requests through SMS text messages or phone calls to AT&T customers are affected due to this outage.  The Duo Mobile app will still work without interruption. If you have issues with Duo 2FA, please contact the Help Desk for assistance. 

Emergency campus notifications, if necessary, may not be received due to this outage, but they are also sent via email.

We will update you when this issue has been resolved.

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2/14/24 Update: Slow internet connection

2/14/24 – The issue has been resolved.

2/13/24 – We are experiencing slower internet performance on campus due to service issues with one of our internet providers. If you are off campus you will most likely be experiencing a slower than usual VPN.

We have escalated this issue with our network vendor and will share updates as we have them.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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LTS Support on Monday, February 19th for the Presidents’ Day Holiday

LTS staff will be unavailable on Monday, February 19th for the Presidents’ Day Holiday, a holiday that the College observes. 

  • The Modulars and the Art and Music Libraries will be accessible via swipe access using your ID card between 8:30 AM and 12 AM (midnight). Student employees of LTS will be present during these hours to provide limited support.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, February 20th.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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Zoom clients on all their devices must be updated to version 5.14.5 or higher by 02/03/24.

Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by February 3rd.  And if you don’t, you will not be able to join a meeting until you do. Please note that Zoom Client is different from the Zoom web portal on your browser. It is a software installed on your computers or phones. For details regarding the client software review this – LTS Zoom Install and Sign In page

Follow instructions provided here – update your Zoom client as soon as you can.  Not sure what version you’re using?  You can check your current version here.

To stay up to date you can also enable auto-updates from the Zoom application’s settings in the General tab. We strongly encourage you to turn on auto update to avoid having to remember to update the software.

Please contact the Help Desk if you need assistance with this important update (helpdesk@wellesley.edu or 781-283-3333).

 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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Server that hosts Vault and NTM will be upgraded

On Monday, January 15th at 5PM we will be upgrading the disk system that has all files from Vault, NTM and other shares. We do NOT expect any disruptions to the users, but if you do encounter any issues please email helpdesk@wellesley.edu.

To: All Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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LTS Service Coverage on Monday 1/15/2024 for the Martin Luther King Jr. Day Holiday

Although there are classes scheduled on Monday, January 15, several LTS services will be unavailable because it is a holiday for administrative staff.

  • The Art and Music Libraries will be open via swipe access during normal Wintersession hours with reduced staffing levels. The Library Services office in the Modulars (M103) will also be open with reduced staffing from 8:30-4:30.
  • LTS Help Desk will be closed on Monday, January 15, in observance of the holiday.  
  • While the Help Desk is closed, we WILL be operating the classroom crisis support line to support classes that will be conducted that day. If there is an issue in a classroom please call 781-283-HELP (4357) and your call will be forwarded to an LTS employee who will be on campus.
  • The Registrar’s Office will be closed on Monday, January 15. 

 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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