Reset domain passwords + Gmail on mobile devices

If you reset your domain password after 4/19 and you’re having difficulty logging into Wellesley Gmail on your mobile device, call the Help Desk and a Google Admin will manually reset your password so it correctly syncs.

Backstory: Google changed a bunch of their APIs (connectors between systems) on 4/20 and it’s affected syncing our domain passwords with Google — we’re working on fixing this.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

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4/23 12:30pm 25Live (event scheduling) is available

The system is available, apologies for the interruption.

Noon We are working with the vendor to resolve the problem.
9:45am Looking into the issue.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

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4/211pm Library e-resources available off-campus

Library e-resources are available again. Apologies for the interruption.

12:47pm Most library e-resources are currently unavailable from off-campus.  We are working to resolve the problem quickly. Temporary solution for on campus users: Remove the proxy server information from a URL.

For example, when linking to JSTOR we use the URL: http://0-www.jstor.org.luna.wellesley.edu/
Remove 0- and .luna.wellesley.edu​ from the URL and go to: http://www.jstor.org

To: Faculty, staff, students
From: Erin Richardson, LTS, x2867
More info: Kara Hart, LTS, x2172

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5/14 9:30pm-midnight Banner unavailable

Thursday night, May 14, 9:30pm – midnight, production Banner (Self-Service and ERP) will be unavailable while upgrades are performed.

Reminder for Banner ERP users: The new MyWellesley portal goes live May 4. When you launch Banner ERP in the new MyWellesley, you’ll be prompted to enter your Oracle password — this is your Wellesley domain password, and you’ll only have to do this once. Take a moment today to get this out of the way today!

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

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Banner ERP users: Chrome v.42+, new portal

1. Chrome users: Once Chrome is upgraded to version 42 and beyond, you may get an error message when you open Banner ERP for the first time. It’s a quick and easy fix, described here: http://bit.ly/1yzGv5O

2. All Banner ERP users: Get ready for the new MyWellesley portal! When you launch Banner ERP in the new MyWellesley, you’ll be prompted to enter your Oracle password — this is your Wellesley domain password, and you’ll only have to do this once. Take a moment today to get this out of the way, so it doesn’t pop up when you’re in a rush after May 4, when the new MyWellesley goes live.

You can get to the new MyWellesley from the current MyWellesley (see the top of the middle column on the Home tab) or go directly to https://portal.wellesley.edu.

As always, contact the Computing Help Desk if you need help or have questions.

To: Banner ERP users
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, x3333 (faculty-staff), administrative support (x2056)

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4/9 5-5:30pm Vault unavailable + downtimes tomorrow morning

In the next 24 hours, the following systems will be affected:

  • Vault will be unavailable from 5-5:30pm tonight (Thurs. 4/9)
  • Datamart, R25 (event scheduling), MyWellesley, and WIDM (our identity management system) will be unavailable from 4:30-5am tomorrow morning (Fri. 4/10)
  • Banner and apps using its data will be unavailable from 5-8:30am tomorrow morning (Fri. 4/10)

There is also a downtime planned for Banner Test and test applications that use its data on Thursday, April 16, 8-10:30am.

To: Staff, faculty, students
From: Veronica Brandstrader, LTS, x2171
More info: Maureen Williams, LTS, x3370

Posted in Banner, MyWellesley, Network | Comments Off

4/14 & 4/15 7-8am ArcGIS and Mathematica may be unavailable

  • Tues. 4/14 7-8am ArcGIS may be unavailable.
  • Wed. 4/15 7-8am Mathematica may be unavailable.

Please save your work before 7am and restart the application after 8am, after the server upgrade, if you have any problems.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

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4/8 Phishing: “Failure to comply” email

Feel free to click the triangle in the upper right of the message and choose Report phishing, or delete it. You can always contact the Help Desk about suspicious messages, or check the upper right corner of the LTS home page for recent annoyances. Here’s the recent phishing message:

Attn Colleague,
Your email was login from another device and your email will be disable as a result of multiple login if you do not validate.
To Validate- <click here>
Make sure you fill the correct data.
NOTE: That Failure to comply may result in the loss of your account within the next 24 hours.
Sign By Wellesley Web.
Maintained by the Tech. Department.
Copyright 2015.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

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Registration: Use the link on the MyWellesley login page

It looks something like this:

Screen Shot 2015-04-07 at 7.04.26 PM

You don’t need to log into MyWellesley — instead you will log directly into Banner to register.

To: Students
From: Veronica Brandstrader, LTS, x2171
More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777

Posted in Banner, MyWellesley | Comments Off

4/10 Fall 2014 Sakai course sites unpublished

Sakai will be restarted on Fri. 4/10, 5am, causing a one-minute service interruption. Fall 2014 Sakai course sites will be unpublished. Faculty will continue to see their sites, but students will no longer see Sakai course sites for Fall 2014 or earlier.

To: Students, faculty, staff
From: Veronica Brandstrader, LTS, x2171
Questions, more info: Mac Stewart, LTS, x2906

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