Training – Is there a magic recipe that works?
As long as I have worked in technology organizations (which, at the last count is 32 long years!), Training has been a struggle. It is an extremely difficult subject for a whole range of reasons. Primarily, training is a partnership that requires commitment from the technology organization and our constituents who need training. When the two sides don’t share the same goals, it fails rapidly.
This has gotten far worse in recent years. With the rapid changes in technology and the ubiquity of it through the use of Smartphones and Alexa like devices, we have come to assume that our users are pretty self sufficient about technologies and therefore they may not need a lot of training in the use of technologies. But this is far from true. To be fair, many of us still offer “training” for classroom technologies, instructional technologies and enterprise systems, but the challenges here are huge.