I am sure that many of you are aware that GMail has undergone a major change and it will be pushed to all users in the next few months (details of when seems to vary – August or October). I have been using Google Inbox for a while now and love it because of some of the features such as easy access to add reminders, snoozing emails, the nudges and auto response (handy when I am driving – I respond this way only when I am stopped at a light otherwise it is by voice!). The new Gmail incorporates all of these and a few more. I am beginning to use the new GMail now because Inbox has lacked some of the features of GMail.

This change is going to be pretty disruptive to a lot of our users and we are preparing to handle it as best as we can. Frankly, those of us who use smartphones see changes to apps on a regular basis and one would think that everyone is used to it now. Absolutely not! Change is complicated – all of us like some changes, but not all; the same change is liked by some but not others. Those of us who are in the business of providing services need to handle this on a regular basis and it is extremely hard.

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