Archive of ‘Uncategorized’ category

Software is a form of speech – Yay!

Apparently, in the 1990’s a student from UC Berkeley by name Bernstein developed an encryption software that he wanted to publish and government tried to stop him. He successfully argued that software is a form of speech and therefore is protected by the first amendment. I came to know about this when I read the details about the current controversy involving unlocking of an iPhone by Apple.

As you know, the FBI is asking Apple to unlock the iPhone of the San Bernardino shooters and Apple is supposedly invoking this first amendment argument to refuse to oblige. In the new iPhones, the content is encrypted and when a lock is set, you have a maximum of 10 tries to get it right. After 10 failures, the phone self destructs the content. Obviously if you don’t know the password, you can’t keep trying. FBI is asking Apple to modify and install a new version of iOS on the phone that bypasses this 10 try limit. One always wonders why not ask Apple to get the password from the phone? Because, the password is always encrypted and Apple doesn’t know it!

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Data Quality – Will we ever get this right?

Last week we heard about Apple vs FBI in the fight over a locked iPhone containing presumably valuable data regarding the San Bernardino attackers who killed 14 innocent people. Last night we heard about a gunman who randomly shot people in Kalamazoo, MI who happens to be a driver for Uber. There is no direct connection between the topic of this blog and these two incidences though some indirect link exists and I will leave it to your imagination.

Regardless of our individual positions on Apple’s stand, I would be curious to know what they find in the iPhone that they cannot find elsewhere. In this so well connected and cloud driven world where every vendor seem to want you to sync all of your information with their cloud services, you must be pretty deliberate and careful about not syncing your data with other cloud based systems. A bigger question I have is, with such vast amounts of available data and sophisticated analysis tools, what prevented law enforcement from picking up something like this? Impure data? Inconclusive evidence?

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It’s official – We will be moving to Workday!

I am so excited that Dr Paula Johnson has been named the 14th president of Wellesley College. I was unable to be on campus today, so I just listened to her introduction and her brief speech through the livestream. As with all the changes, I am sure that the campus will be re-energized and I am looking forward to the changes that await us.

On a different note, I am happy to be able to publicly say that Wellesley College has decided to move to Workday as our ERP. As you can imagine, this is another huge change for us and there is both considerable enthusiasm and anxiety about this change.

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Open Space Technology (how to run productive meetings)

There are always new things to learn. Some lessons are so powerful and stick in your mind and you put them to work. Others such as Total Quality Management  come and go. They don’t tend to be useful unless the context in which you go through this is clearly explained. You can then prepare yourself to learn from them and relate to that context. For example, in the early 90’s TQM was pretty hot in higher ed circles. The institution where I worked at that time asked the staff members from our technology support organization to devote 4 full days to TQM training. Except, no one bothered to tell us ahead of time why we are doing this.

During the introductory remarks by the guy who was going to train us it became clear that the senior administration is making us go through this because our organization was in trouble and the staff had no idea how bad things were. Long story short, I was pretty upset that the context was not explained and was not shy about expressing it (in a cvivil way, of course!). Frankly, many saw me in a completely different light during the TQM training and recommended to the next administration that I will be good in a leadership position! So, I owe TQM for paving the way for me to take on leadership positions.

Wellesley’s HR has a strong leadership development program which I participate in. Its goal is to help senior managers develop leadership skills through exchange of ideas amongst ourselves as well as by listening to experts. We learned about Open Space Technology (OST) last week, which was very interesting on several counts. According to the website “Open Space (Technology) is a simple way to run productive meetings, for five to 2000+ people, and a powerful approach to leadership in any kind of organization, in everyday practice and turbulent change.” 

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Higher Ed Technology is still so far behind

Disclaimer: Yes, I am not in a good mood because of the poor performance by the Patriots yesterday and their loss to the Broncos!!! I cannot guarantee that the tone of what you read below is not necessarily the result of this.

Once upon a time, like in the 80s, the Higher Ed institutions were ahead of corporate America in terms of innovations in technology and uses of technology. Now I feel like we are far behind, especially in administrative systems. I am proud to say that at Wellesley, we have found interesting ways to help our administrative offices overcome some of the hurdles, but now that I am responsible for the Registrar’s office and we need to deal with other institutions, it is so frustrating.

I will not name the other institutions with whom we have reciprocal arrangements through which students can take classes in each others’ institution. The whole experience from the student perspective is nothing than a nightmare.

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A few apps I can’t be without!

I have an Google Nexus 6P, an android phone. I love it. The apps that I really use on it are only a handful, though, in some weak moments, I end up installing a few which I would use off and on. I am pretty disciplined about getting rid of stuff that I don’t use. First and foremost, I love the fingerprint support on my Nexus. it is not perfect, but it works beautifully and I pray every day that no one cuts my finger off when they want to steal my phone!

I will not go into too much details about the usual suspects – all of the Google Apps that I simply cannot do without. The ability to edit docs & spreadsheets, or share them easily with others from my phone has made my life much simpler! I use these apps all the time. I love Google Hangout and have forwarded all my SMS to it and you already know about my use of Google Voice, so I don’t have to tell you about that either. I do not have a GPS in my car, so I will be totally lost without Google Maps and Waze!

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So frustrated! – End user perspective

IMG_20160106_154659

I look at such beautiful things around us on campus to get out of frustrations!

We hear the frustration about technologies on a regular basis in our business. It is our job to comfort our users and make sure that in the end they are able to get through and accomplish what they need to.

I was at the receiving end of this during the past couple of weeks and let me tell you, what I had to go through was “so frustrating” and I felt the pain first hand. I tell my staff that unless we really experience what our users experience, we are highly unlikely to know the pain that they are experiencing. So, my frustrations provided me a view into this pain. Thankfully, the frustrations I felt were all outside Wellesley 🙂

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Dear Google… 2016 wish list!


Image from http://google.com

Dear Google

If it is not already apparent to you, I live and breathe your tools. I own a beautiful Google Nexus 6P phone, whose battery life continues to amaze me. I use GMail, Inbox, Drive, Calendar, Keep, Google+, YouTube, Photos, Maps, you name them, and I use them. It is moot to point out that I use Google search, because, how else does one live anymore? I marvel at all the things you have done and you continue to do, manage to give so much of it away for free, yet manage to make boat loads of money. But, please, can you take care of a few very simple, but very important things first?

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Collaboration – why is it so hard!

Taken from: http://goo.gl/XXmJGc%5B/caption%5D

I was at a meeting in Washington DC organized by CLIR. CIOs from liberal arts colleges with merged Library/IT organizations are members of CLIR and meet twice a year. This time around, we included senior managers from each of our institutions also. One of the topics we discussed was “Sharing and Collaboration”.

As I have written before, collaboration is very hard and the types of collaborations we take pride in and celebrate are the so-called “low hanging fruits”. The real ones we have been discussing for long time, such as sharing services and staff simply remains unattainable. So, I thought I will share with you my analysis of factors that contribute to a successful collaboration.

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Library Collections

It is no secret that the use of the libraries has undergone drastic changes and numerous articles have been written on this subject. There are several valuable resources available for understanding the trends and the future of the libraries. I would like to link to a few here that are directly relevant to what I would like to discuss.

Ithaka S+R US Library Survey 2013 executive summary (the last available survey from them) summarizes some of the key findings on collections:

  • A minority of respondents, even at doctoral institutions, believes that purchasing
    print books to build research collections is important, while the large
    majority believes that building local print collections has declined in importance.
    By comparison, the vast majority of respondents see resource sharing
    as an important library function and there is ample evidence across institutional
    types of the importance of collaborative approaches to serving users’
    information needs.
  • For journals, the shift from print to electronic collecting has been, from a
    budget allocation perspective, nearly completed. Library directors tend to
    be more comfortable than are faculty members with the print to electronic
    transition for scholarly journals.
  • A possible format shift from print books to ebooks appears to be occurring
    at a more measured pace, with relatively small projected increases in ebook
    spending. Views about the importance of ebooks in their libraries have not
    measurably changed over the past three years. With respect to books, library
    directors may if anything be less aggressive in moving towards electronic
    formats than are faculty members.

Drafting a viable plan for managing the library collections as well as the efficient use of library spaces to meet the emerging needs of the students and faculty are activities that we are engaged in. These are extremely difficult topics on which there are differing views, but this statement generally applies to anything we do in library and technology services! What is important is to have broad, and informed conversations, take into consideration multiple dimensions of the issues and come to a sensible conclusion. Yup, easier said than done, but we are making progress…

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