Support vs Responsibility
Watson won handily, and many disappointed humans were blaming him for his answer that Toronto is a US City. Several humans blamed the outsourced programmers in India for this mistake. Blaming is so human, so it is understandable. However, I was very happy to see that companies like IBM are still interested in some of the fundamental research in computing. For the next 6 weeks, I will be preoccupied with Cricket World Cup which is being played in India, Bangladesh and Sri Lanka. So far, no surprises, though England had a scare against Canada (yes, the country where Toronto is, plays cricket) yesterday.
On to the topic at hand… Library and Technology Services (LTS) is in the business of maintaining and supporting the consumption of information. Whereas we also create some of the information ourselves, that is a much smaller portion than making sure that we develop the appropriate mechanism for our users to get access to the information. It is sort of what Google does – billions of people create content, but it facilitates the consumption of this information through search frameworks that makes it easy to get access to information (though some would argue that it does a poor job!). And makes billions of dollars in the process… The question is, who actually is responsible for the information?