Posts Tagged ‘Salesforce’

Best of Breed – Whats the problem?

I read the piece in New Yorker titled “Why Doctors Hate Their Computers?” and enjoyed it very much. It is by Atul Gawande who is a surgeon and an author. It describes the issues we all face every day – technology is changing fast and we want our respective communities to adopt them, but it is a monumental challenge. I am of course simplifying it, but thats the crux of it. There is one thing in the article that stuck with me – “Mutation and Selection”.

Basically the author compares how the medical profession operated under a very different paradigm early on, where, every physician basically operated independently that suited their particular modes of operation. This is mutation part. Electronic medical record (EMR) systems tried to bring standardization, better sharing of information amongst the physicians and most importantly, gave access to information to the patients readily. This is the selection part. Obviously this is not a trivial adjustment for those who operated independently and the fact the EMR systems, which are in their infancy, are not optimal. At least not yet.

Higher Ed institutions face exactly the same issues. The whole issue of centralization of systems is the “selection” part and the proliferation of multiple systems (Best of Breed) is the mutation part. What is the right balance between the two is so complex and dependent on the institution. But, the article describes how a neurosurgeon and his team is trying to “mutate” the “selection” system (EMR) so that their needs can be accommodated. This is what we would call customization in the old ERP systems, which turned out to be a terrible idea for a variety of reasons. However, in the more modern systems, such as Workday or Salesforce, accommodations to mutations are much simpler to manage through “configurations” and “business processes”. This would be a “controlled mutation” of sorts.

But, whats the problem with supporting best of breed?

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EDUCAUSE Annual Conference

Screen Shot 2014-10-03 at 5.17.28 AMAfter a brief visit to Scripps CollegeĀ , I headed to Orlando to attend the EDUCAUSE annual conference. It was well attended as evidenced by long lines during lunch times. I have never seen such lines before. If you are interested in my tweets during the conference, you can check them out here. If you want to see all tweets with the hashtag #edu14, click here. Though the latter one is long, it is worth reading through some of them or by further filtering based on your interest. I was too tired to tweet after a while because the sessions I went to did not have much for me to tweet and the others were doing a better job.

I always look forward to general sessions at EDUCAUSE. This year the first one was by Clayton Christensen on Disruptive Innovation. The entire talk will be available to the public in 90 days here, unless you have a valid EDUCAUSE account, in which case you should be able to listen now. Since I have heard Christensen a few times before, there was not much here for me. Also, he has had recent health issues, and it showed. He himself mentioned his recent stroke, when he was unable to recall a word during the talk. He mentioned how Higher Ed is in a crisis and unless it is disrupted in some serious fashion, the consequences can be dire. Obviously, recent technologies have already disrupted Higher Ed, but the basic methods of teaching, learning and research have not changed and the indirect message that everyone heard is that we, as technologists, can make a difference here. Perhaps! Also, I was not fond of some of the analogies he presented because they may work for corporate America, but not necessarily in Higher Ed. On the other hand, may be that is the disruption that he was referring to.

Chsitensen was also arguing for more open, modular and interoperable “things” in general. We all, especially me, support this wholeheartedly. However, there was a problem. The slide where this appeared, was copyrighted by him!

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