After a careful review as to the cause of the inability of our users to mount Vault successfully since last Thursday, we were able to identify the issue and correct it a few minutes ago. You should be able to mount Vault and work with it like before.
In short, this is related to an automatic patch that was applied to some of our Windows servers last Thursday which began imposing a stricter security protocol for disk access. Our disk subsystems, on the other hand, were not yet capable of supporting this stricter protocol, which resulted in the issues you faced. We apologize for the time it took us to nail this down and the inconvenience this caused.
We have been successful in rolling back the patch requiring the stricter protocol so that service can be restored. We will be working to update the disk system to be compatible with the requirement, which is the long term solution. This may result in short downtimes during the next few days, but we will try to minimize the disruptions during working hours as much as possible.
As always, we do appreciate your patience and partnership. And if you continue to encounter issues mounting Vault, please reach out to the LTS Helpdesk at helpdesk@wellesley.edu.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
