Update: Issue resolved at 9:10AM . Web applications are operating with no issues.
Web applications on webapps.wellesley.edu are experiencing issues . We are looking into it and will provide an update when we have more information to share. We apologize for the inconvenience this may cause.
To: Everyone
From: Nephellie Dobie, Assistant CIO
Earlier in the semester you received an email from us about a popup appearing in classroom computers related to the KeyAccess app. Based on consultation with the vendor we will be making a change described below. This change will be applied not just to the classroom computers but all College provided computers.
KeyAccess is the program that manages licensing for software provided by Wellesley College. We will be pushing a change that will turn on autoupdate for this software.
Within the next 48 hours, your computer’s KeyAccess application will update on its own, as long as your computer is on and connected to the Wellesley College network.
If your KeyAccess application is too old to update automatically, we will be providing potential remediation options at a later date
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on September, 23rd.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
On September 20th, Workday will be conducting their biannual upgrade. As a result the system will not be available for a maximum of 3 hours: Saturday 2 AM to Saturday 5 AM EST.
This upgrade should not result in any major user interface changes. There is one that all users will notice and one significant change that applies to all administrative and union staff members:
Applies to All Users:
Quick Actions on Workday Home
These have moved from being their own tile on the lower right hand side of the page to buttons at the top for easy access. Five buttons will be visible, with an overflow icon to display five additional buttons.
Applies Only to Administrative Staff and Union Employees:
Absence Calendar
A new unified experience for planning and requesting time off is now available. When the update is live, we encourage you to take the tour to see the new layout.
Any questions? Please email workday@wellesley.edu.
Apple is releasing its new operating system, macOS 26 Tahoe, on Monday, September 15, 2025. We strongly recommend that you do not upgrade at this time. We apologize for sending this so close to the release date.
This is an optional upgrade and LTS does not currently support it because we need more time to ensure that various software used by our community are compatible with the new version of macOS.
All classroom Macs will remain on macOS 14 Sonoma and macOS 15 Sequoia until further notice.
Please wait to upgrade to macOS Tahoe until you hear from us. For the latest updates and information on known software issues, visit our macOS 26 Tahoe information page.
If prompted to update, please click “Remind me later” or “Not now” until LTS announces these issues have been resolved.
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on August 26th.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
Please be aware of a scheduled network outage impacting Clapp Library and several other buildings on Tuesday, August 5th, from 6:30 AM to 7:00 AM.
During this 30-minute period, fiber optic connections will be offline, resulting in no Wi-Fi or Ethernet service in Clapp Library, Acorns, Billings, Chapel, Continuing Education, Harambee, Schneider, Slater, TZE, and ZA.
To: Everyone
Subject: Some Printing will be unavailable due to upgrades Aug 5 and 6, 2025
LTS will be updating our print servers Tuesday and Wednesday next week (8/5, 8/6). Service downtimes are expected to last up to 45 minutes while the changes take full effect. If you have any issues printing after the expected downtime, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
Tuesday, Aug. 5 7:00 AM – 7:45 AM
Departmental Xerox MFDs will not be available to print to for up to 45 minutes.
Note: Printing from HP printers and Papercut will be available.
Wednesday, Aug. 6 7:00 AM – 7:45 AM
Papercut will not be available for up to 45 minutes.
Note: Papercut is the service used primarily by students to print on campus.
LTS will be updating our license manager servers Wednesday – Friday next week (7/30, 7/31, 8/1). Service downtimes are expected to last about 30 minutes while the changes take full effect.
If you have any issues accessing software after the expected downtime, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
Wednesday, July 30 7:00 AM – 7:30 AM – The following applications will not be available for approximately 30 minutes:
Thursday, July 31 7:00 AM – 7:30 AM – The following applications will not be available for approximately 30 minutes:
Friday, Aug. 1 7:00 AM – 7:30 AM – The following applications may not be available for approximately 30 minutes:
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on July 22nd.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
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