License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on October 21, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on October 28th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

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KeyAccess Server Downtime on Monday 10/13 from 6AM – 7AM

Posted on October 9, 2025 by ndobie

KeyAccess is a program that manages licensing for some of the software provided by Wellesley College. We will be taking the server offline to perform maintenance.

The Wellesley College software listed below will be unavailable on college and personal computers during this period.

Software that may be unavailable:

  • Ableton Live
  • Faces
  • JMP
  • Jitter/Max/MSP
  • MassHunter
  • Mellel
  • Stata/BE, and Stata/SE (not Stata/MP)
  • Sibelius

As a precaution, we strongly advise you to save any work you do on any of the above software before 6:00AM on Monday, October 13th in order to avoid the risk of losing valuable work.

If you have any questions regarding this, please contact the Help Desk at helpdesk@wellesley.edu.

 

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Our VPN is getting an upgrade!

Posted on October 9, 2025 by ndobie

To improve our security and ensure a seamless experience, we are moving our VPN services from Cisco AnyConnect to OpenVPN. This change will make our VPN compatible with Duo, our Two-Factor Authentication solution thereby providing the much needed protection.

What This Means for You

  • The next time you need to connect to the campus network from offsite, simply go to https://wellesley.openvpn.com,

  • The system will automatically detect that you do not have the new software and will guide you through the process of installing and setting up the OpenVPN client on your device. [Allow for a few minutes for the installation]

  • Depending on your type of device, you may be asked,

This one-time process will ensure a more secure and reliable connection for you moving forward.

We would like you to switch to this by Dec 1, when AnyConnect service will no longer be available.

If you have any issues with the new setup, please contact the LTS Help Desk for assistance at helpdesk@wellesley.edu or call us at 781-283-3333.

Posted in Network, Security, Uncategorized | Comments Off on Our VPN is getting an upgrade!

Email Scam from another Wellesley email

Posted on October 7, 2025 by ndobie

We’ve become aware of an email phishing scam that is currently circulating regarding verifying your account. These emails ask you to fill out a form and ask you to provide an “authentication code” which is your password. Upon providing that, they try to login and need the Duo code, so they reach out to you to ask for that. 

This is a phishing email that looks legitimate because it is being sent from a Wellesley account that has been compromised. 

DO NOT click on any links or fill out any forms related to these emails. Instead mark them as Phishing emails (when you are on the email, click on the three dots in top right corner and choose Report Phishing). 

If you clicked on the link and filled out the form, please change your password at once by going to https://reset.wellesley.edu and then contact the helpdesk.

We will never ask for your Duo codes through text message, phone call, or email.  If someone asks for your Duo passcode or password, DO NOT provide it under any condition and please contact the Help Desk immediately.

If you’ve written to us asking if it was a scam, we thank you for your due diligence!

When in doubt, email helpdesk@wellesley.edu.

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LTS Support on Monday, October 13th, Indigenous Peoples’ Day

Posted on October 6, 2025 by ndobie

LTS staff will be unavailable on Monday, October 13th, Indigenous Peoples’ Day, a holiday that the College observes. 

  • Clapp and the Art and Music Libraries will be accessible via swipe access using your ID card between 11 AM and 9 PM. Student employees of LTS will be present during these hours to provide limited support.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, October 14th.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

 

Posted in Uncategorized | Comments Off on LTS Support on Monday, October 13th, Indigenous Peoples’ Day

Applications on webapps.wellesley.edu are experiencing issues

Posted on September 19, 2025 by ndobie

Update: Issue resolved at 9:10AM . Web applications are operating with no issues.

Web applications on webapps.wellesley.edu are experiencing issues . We are looking into it and will provide an update when we have more information to share. We apologize for the inconvenience this may cause.

 

To: Everyone

From: Nephellie Dobie, Assistant CIO

Posted in Web Apps | Comments Off on Applications on webapps.wellesley.edu are experiencing issues

Important: Upcoming KeyAccess Update

Posted on September 18, 2025 by ndobie

Earlier in the semester you received an email from us about a popup appearing in classroom computers related to the KeyAccess app. Based on consultation with the vendor we will be making a change described below. This change will be applied not just to the classroom computers but all College provided computers. 

KeyAccess is the program that manages licensing for software provided by Wellesley College. We will be pushing a change that will turn on autoupdate for this software.

What This Means for You

  • You don’t need to do anything. The update will happen automatically in the background.
  • Your software will stay secure. Autoupdate will ensure KeyAccess has recent security patches.
  • Your software will keep working. It will make sure that the licensed software we provide will continue to work with our license management system.
  • You should no longer be prompted with the request for Keyaccess to be granted access to control your browsers.

Within the next 48 hours, your computer’s KeyAccess application will update on its own, as long as your computer is on and connected to the Wellesley College network.

If your KeyAccess application is too old to update automatically, we will be providing potential remediation options at a later date

Posted in Software | Comments Off on Important: Upcoming KeyAccess Update

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on September 16, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on September, 23rd.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Network, Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on September 15, 2025 by ndobie

On September 20th, Workday will be conducting their biannual upgrade. As a result the system will not be available for a maximum of 3 hours: Saturday 2 AM to Saturday 5 AM EST.

This upgrade should not result in any major user interface changes. There is one that all users will notice and one significant change that applies to all administrative and union staff members:

Applies to All Users:

Quick Actions on Workday Home

These have moved from being their own tile on the lower right hand side of the page to buttons at the top for easy access. Five buttons will be visible, with an overflow icon to display five additional buttons.

alert image.png

 

Applies Only to Administrative Staff and Union Employees:

Absence Calendar

A new unified experience for planning and requesting time off is now available. When the update is live, we encourage you to take the tour to see the new layout.

Screenshot 2025-09-15 6.12.37 PM.png

 

Any questions? Please email workday@wellesley.edu.

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Postpone macOS 26 Tahoe upgrade on College-owned Macs

Posted on September 12, 2025 by ndobie

Apple is releasing its new operating system, macOS 26 Tahoe, on Monday, September 15, 2025. We strongly recommend that you do not upgrade at this time. We apologize for sending this so close to the release date.

This is an optional upgrade and LTS does not currently support it because we need more time to ensure that various software used by our community are compatible with the new version of macOS.

Known Issues so far

  • Antivirus (ESET): The current version of ESET on your Mac will not work with Tahoe, leaving your computer unprotected. 
  • Printing : Do not upgrade if you print from your Mac. The update will likely delete your list of installed printers and not all printers currently in use can be added back.

Classroom Computers

All classroom Macs will remain on macOS 14 Sonoma and macOS 15 Sequoia until further notice.

What to Do

Please wait to upgrade to macOS Tahoe until you hear from us. For the latest updates and information on known software issues, visit our macOS 26 Tahoe information page.

If prompted to update, please click “Remind me later” or “Not now” until LTS announces these issues have been resolved.

Posted in Software | Comments Off on Postpone macOS 26 Tahoe upgrade on College-owned Macs