01/31/25 Network in Green Hall and Founders is back online

Posted on January 31, 2025 by ndobie

Update: Green Hall and Founders are now back online. The damage to the fiber optic cable has been fixed. We appreciate your patience.

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Reduced Art Library Hours Saturday February 1st

Posted on January 31, 2025 by ndobie

The Art Library will be open 3pm to 7pm Saturday, February 1st due to critical repairs to the heating system in the Art wing of the Jewett Arts Center.  Swipe access to the Art Library will still be available for faculty and staff.

Library services remain available 10am to 7pm in the Music Library, which should not be affected by the heating outage. 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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01/31/25 Network is down in Green Hall and Founders

Posted on January 31, 2025 by ndobie

The Wellesley network is currently down in Green Hall and Founders as a result of damage to the fiber optic cable that serves these buildings. We are working with the vendor and the Facilities team to resolve the issue and will post again when we have an estimated time for the repairs to be completed and the network is expected to come up.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on January 22, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on January 28th, 2025.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

 

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LTS Service Coverage on Monday 1/20/2024 for the Martin Luther King Jr. Day Holiday

Posted on January 16, 2025 by ndobie

LTS staff will be unavailable on Monday, January 20th, for the Martin Luther King Jr. Day Holiday, a holiday that the College observes. 

  • The Mods Service Desk will be closed and the Art and Music Libraries will be unstaffed. Faculty and staff can swipe into the Mods and Art and Music from 7am to 10pm.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, Jan 21, 2025.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

 

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Sakai updates during winter session

Posted on December 24, 2024 by ndobie

Sakai will be unavailable due to software maintenance by our vendor during the following time frames.

  • December 31 from 3 am – 7 am
  • January 15 early morning
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UPDATE: Google Drive is now available

Posted on December 23, 2024 by gravisha

Monday, December 23, 12:30 AM

Thanks to some assistance from senior officials at Google we have received some extra space so that we can now actively use Google Drive to edit and save documents. We have escalated this with our reseller SHI to get this corrected first thing on Monday morning. We will provide an update at that time.

Please note that you will still see a warning that we are within 4% of our allowed storage, but this should not stop you from being able to save files.

 

— Ravi Ravishanker, CIO & Associate Provost

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UPDATE: Google Incorrectly Displays Drive Storage and Users Cannot Save Files

Posted on December 22, 2024 by ndobie

Google Support has confirmed that they cannot take any action until our reseller, SHI, takes the necessary steps.

We apologize for the inconvenience.

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IMPORTANT – Google Incorrectly Displays Drive Storage and Users Cannot Save Files

Posted on December 22, 2024 by gravisha

Dec 23, 2024 – 8:45 PM

We have logged calls with Google and have not heard back. We suspect that this is an issue between Google and SHI, our reseller for Google services, not entering renewal information accurately. We have been unable to reach anyone in SHI. We will continue to work through this and keep you updated when we have some progress.

Dec 23, 2024 – 7:30 PM

Google incorrectly displays the following banner for all users trying to use Drive. We have escalated this to Google and trying to get this resolved asap. This is wrong information because our organization storage should be almost double. Until this issue is resolved users are advised to make copies of files on their local computer and work with it and share it with others through email. Email should continue to work.

We will update this as soon as we hear more from Google.

— Ravi Ravishanker, CIO & Associate Provost

Screenshot

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Important Updates regarding Papercut and Zoom

Posted on December 13, 2024 by ndobie

12/20/24 12PM – 2PM Papercut will not be available for critical security updates

Papercut, the service used primarily by students to print to public computers on campus, will be unavailable on Friday, December 20th from 12PM Noon to 2PM so that we can perform security updates.

If you have any issues printing after this window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-7777  so we can assist you.

1/1/25 – Zoom License Update

Our campus-wide Zoom license will transition to Zoom Workplace. This change should not disrupt standard users’ ability to hold meetings or use Zoom Phone. If you encounter any issues, please don’t hesitate to contact the Help Desk for assistance.

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