Final Reminder: Convert to using OpenVPN for VPN by 11/29

Posted on November 24, 2025 by ndobie

We wrote to you earlier that you should start using OpenVPN and not Cisco AnyConnect. Our SSL certificate expires on November 29th (previously we shared Dec 1). Therefore, AnyConnect will not be available after November 29th, so make this switch asap. Here is how to do it:

  • The next time you need to connect to the campus network from off campus, visit https://wellesley.openvpn.com
  • The system will automatically detect that you do not have the new software and will guide you through the process of installing and setting up the OpenVPN client on your device. For macOS, choose Apple Silicon unless your computer is over five years old.  [Allow for a few minutes for the installation]
  • Depending on your type of device, you may be asked,

Any questions, please reach out to the Help Desk via helpdesk@wellesley.edu or call us at 781-283-3333.

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LTS Support on Thursday, Nov 27th and Friday Nov 28th

Posted on November 19, 2025 by ndobie

LTS staff will be unavailable on Thursday, Nov 27th and Friday Nov 28th for Thanksgiving, a holiday that the College observes. 

  • Please see our Hours page for the full schedule of library hours for Thanksgiving Break. [Faculty and staff can swipe into the buildings from 7 AM – 10 PM every day.]
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 
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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on November 18, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on November 25th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

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Possible scam is circulating!

Posted on November 5, 2025 by ndobie

The HD is getting reports of a new scam.  It’s an email with an embedded image that says it’s part of the 150th anniversary (using the logo!) and that you need to update your Duo 2FA by scanning a QR Code in the image.

Do not respond to this email or scan it. Please forward it to the helpdesk@wellesley.edu

Any questions, please send them to the LTS Computing Help Desk.

 

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11/10/25 6:00AM to 7:00AM: Some applications will be unavailable due to maintenance.

Posted on November 4, 2025 by ndobie

On Monday, November 10th, between 6:00 AM and 7:00AM we plan to perform required maintenance on the Keyserver that manages some software licenses. As a result, the software listed below provided by Wellesley College on both college and personal computers will be unavailable during this period.

  • Ableton Live
  • Faces
  • Jitter/Max/MSP
  • MassHunter
  • Mellel
  • Stata/BE, Stata/IC and Stata/SE (not Stata/MP)

As a precaution, we strongly advise you to save any work you do on any of the above software before 6:00 AM on Nov 10th in order to avoid the risk of losing valuable work.

If you have any questions regarding this, please contact the Help Desk at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

Posted in Software | Comments Off on 11/10/25 6:00AM to 7:00AM: Some applications will be unavailable due to maintenance.

Come join us at the Clapp Open House on November 5th!

Posted on October 28, 2025 by ndobie

Posted in Campus calendar, Uncategorized | Comments Off on Come join us at the Clapp Open House on November 5th!

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on October 21, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on October 28th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

Posted in Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

KeyAccess Server Downtime on Monday 10/13 from 6AM – 7AM

Posted on October 9, 2025 by ndobie

KeyAccess is a program that manages licensing for some of the software provided by Wellesley College. We will be taking the server offline to perform maintenance.

The Wellesley College software listed below will be unavailable on college and personal computers during this period.

Software that may be unavailable:

  • Ableton Live
  • Faces
  • JMP
  • Jitter/Max/MSP
  • MassHunter
  • Mellel
  • Stata/BE, and Stata/SE (not Stata/MP)
  • Sibelius

As a precaution, we strongly advise you to save any work you do on any of the above software before 6:00AM on Monday, October 13th in order to avoid the risk of losing valuable work.

If you have any questions regarding this, please contact the Help Desk at helpdesk@wellesley.edu.

 

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Our VPN is getting an upgrade!

Posted on October 9, 2025 by ndobie

To improve our security and ensure a seamless experience, we are moving our VPN services from Cisco AnyConnect to OpenVPN. This change will make our VPN compatible with Duo, our Two-Factor Authentication solution thereby providing the much needed protection.

What This Means for You

  • The next time you need to connect to the campus network from offsite, simply go to https://wellesley.openvpn.com,

  • The system will automatically detect that you do not have the new software and will guide you through the process of installing and setting up the OpenVPN client on your device. [Allow for a few minutes for the installation]

  • Depending on your type of device, you may be asked,

This one-time process will ensure a more secure and reliable connection for you moving forward.

We would like you to switch to this by Dec 1, when AnyConnect service will no longer be available.

If you have any issues with the new setup, please contact the LTS Help Desk for assistance at helpdesk@wellesley.edu or call us at 781-283-3333.

Posted in Network, Security, Uncategorized | Comments Off on Our VPN is getting an upgrade!

Email Scam from another Wellesley email

Posted on October 7, 2025 by ndobie

We’ve become aware of an email phishing scam that is currently circulating regarding verifying your account. These emails ask you to fill out a form and ask you to provide an “authentication code” which is your password. Upon providing that, they try to login and need the Duo code, so they reach out to you to ask for that. 

This is a phishing email that looks legitimate because it is being sent from a Wellesley account that has been compromised. 

DO NOT click on any links or fill out any forms related to these emails. Instead mark them as Phishing emails (when you are on the email, click on the three dots in top right corner and choose Report Phishing). 

If you clicked on the link and filled out the form, please change your password at once by going to https://reset.wellesley.edu and then contact the helpdesk.

We will never ask for your Duo codes through text message, phone call, or email.  If someone asks for your Duo passcode or password, DO NOT provide it under any condition and please contact the Help Desk immediately.

If you’ve written to us asking if it was a scam, we thank you for your due diligence!

When in doubt, email helpdesk@wellesley.edu.

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