LTS Service Alerts

LTS staff will be unavailable on Monday, January 20th, for the Martin Luther King Jr. Day Holiday, a holiday that the College observes. 

• The Mods Service Desk will be closed and the Art and Music Libraries will be unstaffed. Faculty and staff can swipe into the Mods and Art and Music from 7am to 10pm.
• Special Collections and Archives will be closed.
• LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, Jan 21, 2025.
• In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

Monday, December 23, 12:30 AM

Thanks to some assistance from senior officials at Google we have received some extra space so that we can now actively use Google Drive to edit and save documents. We have escalated this with our reseller SHI to get this corrected first thing on Monday morning. We will provide an update at that time.

Please note that you will still see a warning that we are within 4% of our allowed storage, but this should not stop you from being able to save files.

— Ravi Ravishanker, CIO & Associate Provost

Google Support has confirmed that they cannot take any action until our reseller, SHI, takes the necessary steps.

We apologize for the inconvenience.

Dec 23, 2024 – 8:45 PM

We have logged calls with Google and have not heard back. We suspect that this is an issue between Google and SHI, our reseller for Google services, not entering renewal information accurately. We have been unable to reach anyone in SHI. We will continue to work through this and keep you updated when we have some progress.

Dec 23, 2024 – 7:30 PM

Google incorrectly displays the following banner for all users trying to use Drive. We have escalated this to Google and trying to get this resolved asap. This is wrong information because our organization storage should be almost double. Until this issue is resolved users are advised to make copies of files on their local computer and work with it and share it with others through email. Email should continue to work.

We will update this as soon as we hear more from Google.

— Ravi Ravishanker, CIO & Associate Provost

Screenshot

In order to assist with end of semester planning, please note the following:

Please place all end of semester ILL requests early, since many libraries that we borrow from stop lending as of December 20.

Limited Services on Dec 23rd and 24th

• The Mods will be open from 8:30-4:30. Staffing will be limited at the library service desk in M103.
• The Help Desk will have limited staffing from 8:30-4:30. There may be a delay in responses to tickets.
• The Art and Music Libraries will not be staffed. Faculty and staff can swipe in.
• Archives and Special Collections will be closed.
• See a full calendar of hours here.

Closures from Dec 26th – Jan 1, 2025

From December 25-January 1,2025 all libraries will be closed. The lights will be on in the Art & Music libraries and the modulars. Faculty will have one card access to these buildings from 8 AM till 8 PM.

If you work in an administrative office where some staff will be working during this week, please drop a note to the Helpdesk indicating the days you will be working and may need assistance from LTS. We will get back to you with details. 

Additional information

On December 26th, December 27th, December 30th and December 31st LTS staff will periodically check messages sent to the Computing Help Desk (helpdesk@wellesley.edu) and Workday Support (workday@wellesley.edu)  and respond to urgent tickets. All other requests will be addressed after we return on Thursday, January 2nd. If you have an emergency, please contact Campus Police and they will contact us.

We hope you have a restful and enjoyable break!

We experienced a significant number of attempts to break into our user accounts using https://blogs.wellesley.edu for the past two days. In order to remedy this issue, we needed to take down the access to the system briefly this afternoon. The system is back after a couple of changes that have been made.

One of the changes will impact you if you log in to the system to post to the blogs or carry out other administrative tasks. This now requires that you login from either on campus or use Secure VPN if you are trying to login from off campus. If you need assistance with it, please contact the LTS helpdesk at helpdesk@wellesley.edu.

Please note that all public blog posts are accessible to read without having to login.

LTS staff will be unavailable on Thursday, Nov 28th and Friday Nov 29th for Thanksgiving, a holiday that the College observes. 

• The Mods Service Desk and the Art and Music Libraries will be open
  • Tuesday, 11/26: 8:15 AM – 10 PM on on 
  • Wednesday, 11/27:  8:30 AM to  4:30 PM
  • They will be closed Thursday-Saturday 11/28 – 11/30 and reopen at 2:00 PM on Sunday 12/1. 
• Special Collections and Archives will be closed.
• LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Monday, 12/2.
• Please see our Hours page for the full schedule of hours. [Faculty and staff can swipe into the buildings from 7 AM – 10 PM every day.]
• In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671