Some Printing will be unavailable due to upgrades Aug 5 and 6, 2025

Posted on July 28, 2025 by dchudzik

To: Everyone

Subject: Some Printing will be unavailable due to upgrades Aug 5 and 6, 2025

LTS will be updating our print servers Tuesday and Wednesday next week (8/5, 8/6). Service downtimes are expected to last up to 45 minutes while the changes take full effect. If you have any issues printing after the expected downtime, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.

Tuesday, Aug. 5  7:00 AM – 7:45 AM

Departmental Xerox MFDs will not be available to print to for up to 45 minutes.

Note:  Printing from HP printers and Papercut will be available.

Wednesday, Aug. 6 7:00 AM – 7:45 AM

Papercut will not be available for up to 45 minutes.  

Note:  Papercut is the service used primarily by students to print on campus.

Posted in Printing | Comments Off on Some Printing will be unavailable due to upgrades Aug 5 and 6, 2025

Some software will be unavailable due to upgrades July 30 – Aug 1 2025

Posted on July 23, 2025 by ndobie

LTS will be updating our license manager servers Wednesday – Friday next week (7/30, 7/31, 8/1). Service downtimes are expected to last about 30 minutes while the changes take full effect.

If you have any issues accessing software after the expected downtime, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.

Wednesday, July 30  7:00 AM – 7:30 AM – The following applications will not be available for approximately 30 minutes: 

  • SPSS 
  • Rhino 
  • NI Labview 
  • MATLAB 
  • Mathematica 
  • Sibelius 
  • Geneious Prime

Thursday, July 31 7:00 AM – 7:30 AM – The following applications will not be available for approximately 30 minutes: 

  • Stata BE/SE
  • Ableton Live 11
  • Jitter
  • Max 8
  • JMP
  • MassHunter
  • Mellel 5
  • Faces

Friday, Aug. 1 7:00 AM – 7:30 AM – The following applications may not be available for approximately 30 minutes:

  • Stata BE/SE
  • Ableton Live 11
  • Jitter
  • Max 8
  • JMP
  • MassHunter
  • Mellel 5
  • Faces
Posted in Software | Comments Off on Some software will be unavailable due to upgrades July 30 – Aug 1 2025

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on July 15, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on July 22nd.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

Posted in Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Trouble with VPN/Web Apps on Verizon Internet?

Posted on July 11, 2025 by ndobie

UPDATE: 7/10/25 2:30PM  –  The Verizon issue appears to have been resolved.

*********************************

We have received reports from community members using Verizon as their Internet Service Provider (ISP) that they are experiencing difficulties accessing certain services, including VPN and web applications, from their homes. We recommend that individuals affected by this issue contact Verizon directly to report the problem. We are investigating on our end as well, but all appears to be operating appropriately. We will continue to monitor the situation closely.

 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Network, Web Apps | Comments Off on Trouble with VPN/Web Apps on Verizon Internet?

Monday, July 14th 7AM – Wireless Network Update

Posted on July 10, 2025 by ndobie

Wireless network infrastructure requires downtime for us to apply an important security patch as well as install new SSL (Secure Sockets Layer) certificates. For enhanced security the agencies that issue SSL certificates are issuing them with a validity of 1 year and the currently installed certificates expire on July 16th and therefore they need to be replaced.

We’ve scheduled this update for Monday, July 14th at 7 AM, and it may take up to 90 minutes. During this period, the WiFi on campus will be unavailable.

After the update all devices connecting to the Wellesley Secure wireless network may need to accept a new security certificate. If your device doesn’t automatically reconnect, you might need to “forget” the Wellesley Secure network and rejoin. If you end up  forgetting and adding Wellesley Secure back, you may be prompted to re-authenticate with your domain password.

We appreciate your understanding.

Please contact the LTS Helpdesk at helpdesk@wellesley.edu or call 781-283-3333  if you have trouble connecting to the WiFi after the update.

 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Network | Comments Off on Monday, July 14th 7AM – Wireless Network Update

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on June 18, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on June 24th

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Network, Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Planned network maintenance on Saturday June 21st between 11am – 1pm

Posted on June 17, 2025 by ndobie

Last Thursday evening, one of our firewalls failed to pass internet traffic. We have a second one which should have taken over the traffic handling when the primary failed, but that also failed, resulting in network outage. Fortinet, the firewall vendor, has determined that this is the result of a bug.

We will be performing some changes to address the issues in coordination with Fortinet on Saturday between 11 AM and 1 PM.  There may be a brief service interruption while we complete the work, which will result in the loss of network connectivity on campus.

We apologize for the inconvenience.

 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Network | Comments Off on Planned network maintenance on Saturday June 21st between 11am – 1pm

LTS Support for upcoming holidays and throughout the summer

Posted on June 17, 2025 by ndobie

LTS staff will be unavailable on Thursday, June 19th and Friday, July 4th for the Juneteenth and Independence Day holidays observed by the College.

  • Library services desks in Art, Music, and Mods will not be staffed. Faculty and staff will have swipe access from 7am to 10pm. 
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until the next business day.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

LTS Support – Summer 2025 Timeline

Ending June 27, 2025

  • LTS In-Person Support in the Mods: This service will conclude.
  • Makerspace in the Mods: The Makerspace will operate in the Mods until this date.
  • Makerspace Equipment Loans: These loans will cease.

Beginning June 30, 2025

  • Computing Help Desk (Virtual Only): From June 30 to August 15, the Help Desk will operate virtually.
    • Contact: Phone (781-283-3333) or email helpdesk@wellesley.edu to open a ticket.
    • Appointments: Staff can meet by appointment at a mutually convenient location.
  • Clapp Library Service Desk (Virtual Only): From June 30 to August 15, the Service Desk (currently in the Mods) will operate virtually.
    • Contact: Email askus@wellesley.edu to open a ticket.
  • Equipment Checkout (Unavailable): This service will not be available from June 30 to August 15.
  • Interlibrary Loan (ILL) Physical Items (Unavailable): Borrowing of physical ILL items will not be available from June 30 to August 15.
    • Electronic ILL: Authorized users can still access electronic ILL for chapters, articles, and ebooks when available.
    • Action Required: If you need physical ILL items this summer, please request them by June 20th to ensure delivery.

Closed for the Summer

  • Makerspace: Closed from June 30 to September 2.
  • Book Arts Lab: Closed for the summer.
  • Wellesley College Archives and Special Collections: Closed for the summer.

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on LTS Support for upcoming holidays and throughout the summer

Internet connectivity loss during TODAY’s planned Facilities electric shutdown in various buildings across campus

Posted on June 16, 2025 by ndobie

The planned Facilities electric shutdown will result in a loss of network connectivity during the periods listed below.

 Monday 6-16-25 3pm to 6pm:  Founders

Impacts the following buildings

  • Founders
  • Clapp Library
  • Schneider
  • Chapel
  • Acorns
  • Harambee
  • Slater
  • All of Tupelo Lane

 Monday 6-16-25 5pm to 7pm: Tower Court

Impacts the following buildings

  • Claflin/Severance
  • Tower Court
  • Pumps
  • Lake House
  • Cervantes

 

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Internet | Comments Off on Internet connectivity loss during TODAY’s planned Facilities electric shutdown in various buildings across campus

Tuesday, June 17th 6:30AM – 7:30AM MATLAB may be temporarily unavailable due to maintenance.

Posted on June 10, 2025 by ndobie

On Tuesday, June 17th  from 6:30 AM to 7:30 AM we will be updating our licensing for the MATLAB application. Please save any work before that time, in the event you are not able to get in or are kicked out.

If you have any issues accessing MATLAB on a classroom/lab computer after this maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (faculty and staff) or 781-283-7777 (students) so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Software | Comments Off on Tuesday, June 17th 6:30AM – 7:30AM MATLAB may be temporarily unavailable due to maintenance.