Monthly Archives: April 2015

4/30 11:15am Directory available

Posted on April 30, 2015 by Veronica Brandstrader

11am Please try again in a few minutes, it should be restored. To: Staff, faculty, students From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff), administrative support (x2056)

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Reset domain passwords + Gmail on mobile devices

Posted on April 24, 2015 by Veronica Brandstrader

If you reset your domain password after 4/19 and you’re having difficulty logging into Wellesley Gmail on your mobile device, call the Help Desk and a Google Admin will manually reset your password so it correctly syncs. Backstory: Google changed … Continue reading →

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4/23 12:30pm 25Live (event scheduling) is available

Posted on April 23, 2015 by Veronica Brandstrader

The system is available, apologies for the interruption. Noon We are working with the vendor to resolve the problem. 9:45am Looking into the issue. To: Staff, faculty, students From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), … Continue reading →

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4/211pm Library e-resources available off-campus

Posted on April 21, 2015 by Veronica Brandstrader

Library e-resources are available again. Apologies for the interruption. 12:47pm Most library e-resources are currently unavailable from off-campus.  We are working to resolve the problem quickly. Temporary solution for on campus users: Remove the proxy server information from a URL. For … Continue reading →

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5/14 9:30pm-midnight Banner unavailable

Posted on April 21, 2015 by Veronica Brandstrader

Thursday night, May 14, 9:30pm – midnight, production Banner (Self-Service and ERP) will be unavailable while upgrades are performed. Reminder for Banner ERP users: The new MyWellesley portal goes live May 4. When you launch Banner ERP in the new … Continue reading →

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Banner ERP users: Chrome v.42+, new portal

Posted on April 17, 2015 by Veronica Brandstrader

1. Chrome users: Once Chrome is upgraded to version 42 and beyond, you may get an error message when you open Banner ERP for the first time. It’s a quick and easy fix, described here: http://bit.ly/1yzGv5O 2. All Banner ERP users: … Continue reading →

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4/9 5-5:30pm Vault unavailable + downtimes tomorrow morning

Posted on April 9, 2015 by wellesley

In the next 24 hours, the following systems will be affected: Vault will be unavailable from 5-5:30pm tonight (Thurs. 4/9) Datamart, R25 (event scheduling), MyWellesley, and WIDM (our identity management system) will be unavailable from 4:30-5am tomorrow morning (Fri. 4/10) Banner and … Continue reading →

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4/14 & 4/15 7-8am ArcGIS and Mathematica may be unavailable

Posted on April 8, 2015 by wellesley

Tues. 4/14 7-8am ArcGIS may be unavailable. Wed. 4/15 7-8am Mathematica may be unavailable. Please save your work before 7am and restart the application after 8am, after the server upgrade, if you have any problems. To: Students, faculty, staff From: … Continue reading →

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4/8 Phishing: “Failure to comply” email

Posted on April 8, 2015 by wellesley

Feel free to click the triangle in the upper right of the message and choose Report phishing, or delete it. You can always contact the Help Desk about suspicious messages, or check the upper right corner of the LTS home … Continue reading →

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Registration: Use the link on the MyWellesley login page

Posted on April 7, 2015 by wellesley

It looks something like this: You don’t need to log into MyWellesley — instead you will log directly into Banner to register. To: Students From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777

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