Monthly Archives: September 2017

Columbus Day Weekend: Banner Job Submission etc. unavailable

Posted on September 30, 2017 by Veronica Brandstrader

Please note: Banner Self-Service and ERP will be available during this time; this refers to more “backend” services. Beginning on Sat. 10/7, 8am, Banner Job Submission, Automic, as well as PuTTY and WinSCP to hostprod will be unavailable. Testing will … Continue reading →

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9/25 4pm Research Guides and Databases A-Z are back

Posted on September 25, 2017 by Veronica Brandstrader

The issue has been resolved. 2pm LTS Research Guides and Databases A-Z are down at the moment; we’re working to resolve the issue. If you know the database you wish to access, you should still be able to get to … Continue reading →

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9/18 7:45am Phone service restored

Posted on September 18, 2017 by Veronica Brandstrader

The issue in the Tower area has been fixed. 8/17 10pm Due to another power outage there is no campus phone service in Tower, Claflin, Severance, Lake, Cervantes, and Boathouse. This includes inside phones and outdoor blue phones in the … Continue reading →

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9/17 noon On-campus phone service restored

Posted on September 17, 2017 by Veronica Brandstrader

The problem has been fixed. If you continue to experience any issues, please email helpdesk@wellesley.edu or call 781.283.4444 and leave a message. 9/17 noon A technician from the vendor is expected on campus this morning. We will keep you posted. … Continue reading →

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9/12 1:30pm Cloud Print direct printing available

Posted on September 12, 2017 by Erin Richardson

Because of the Papercut-Cloud outage we have reassigned individual printers in Chrome. When you print from Chrome or a Chromebox, please look at the bottom of the printer list and find the printer by location name ex. ClappRef-Printer 1 You … Continue reading →

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9/11 Printer driver update for MFDs

Posted on September 11, 2017 by Erin Richardson

Some Faculty and Staff have been asked to update their printer drivers when printing to one of the Konica Minolta or Xerox MFDs. Clicking through to update the drivers should resolve the issue. If you have any problems updating the … Continue reading →

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9/11 12:30pm Cloud Print issue resolved

Posted on September 11, 2017 by Erin Richardson

Printing via Papercut-Cloud is working again. If you do not see this printer in your list in Chrome (or the Chrome OS), look under the Google Cloud Print section of the print dialog box to select it. As usual, you … Continue reading →

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9/9 2-10am Workday unavailable

Posted on September 8, 2017 by Veronica Brandstrader

Workday will be unavailable for a few extra hours overnight — one of the two annual upgrades will be taking place. To: Staff, students, faculty From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff)

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9/8 2pm Cloud Print update

Posted on September 8, 2017 by Veronica Brandstrader

We are working to resolve the issue with black & white printing from Cloud Print. While we continue to work with the vendor, we have a backup plan: we are setting up individual printer queues in Cloud Print. You will not … Continue reading →

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9/7 1pm Google Drive issues resolved

Posted on September 7, 2017 by Erin Richardson

Google reports that Drive is now available again.  Apologies for the disruption. 10:30am – We have received several reports that Google Drive is unavailable.  It does not appear to be affecting all accounts.  As we learn more we will update … Continue reading →

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