We are happy to let you know that the transition to Zoom Phone will begin soon, and LTS and Registrar’s Office staff will be the first groups to move to the Zoom Phone system. What this means in reality is that all the staff members in these offices will be in a different system than the rest of the College. This therefore requires some changes in the way you will be dialing their numbers.
The LTS and Registrar’s Office transition to Zoom Phone will take place on Tuesday, December 22nd. As of this date you will not be able to reach any staff in these offices by dialing their four-digit extension from any on-campus phones on the old system. You must dial the full 9 + 1 + 781-283-xxxx number to reach staff in these offices. All LTS and Registrar’s Office staff on Zoom Phone will be able to reach each other through four digit dialing and will have to dial the full number to reach any on-campus extensions of other departments.
This is exactly how College phones will work for each group as we make the transition to Zoom Phone. Everyone who still has an old on-campus phone will be able to reach each other by dialing four digits, and everyone in the Zoom Phone system will be able to reach each other by dialing four digits, but calling from Zoom Phone to a phone on the old system requires dialing the full number and vice versa. We understand that this can be confusing, but should not pose a major problem because most faculty and staff are working remotely and are already dialing the full 10 digit numbers.
Our service desks will continue to be available for four-digit dialing to everyone on both Zoom Phone and the old system throughout this transition, including:
Help Desk (3333 and 7777), Registrar (2307), Workday (4444), and Help Desk Classroom Technology Emergency (4357).
We will send additional announcements as more departments transition to Zoom Phone. If you have any questions please contact the Help Desk.
To: Everyone
From: Lori Parmet, LTS, lparmet@wellesley.edu
More info: Help Desk, LTS, helpdesk@wellesley.edu or 781-283-3333 (faculty/staff); 781-283-7777 (students)
