Category Archives: Uncategorized

2/14/24 Update: Slow internet connection

Posted on February 13, 2024 by ndobie

2/14/24 – The issue has been resolved. 2/13/24 – We are experiencing slower internet performance on campus due to service issues with one of our internet providers. If you are off campus you will most likely be experiencing a slower … Continue reading →

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LTS Support on Monday, February 19th for the Presidents’ Day Holiday

Posted on February 13, 2024 by ndobie

LTS staff will be unavailable on Monday, February 19th for the Presidents’ Day Holiday, a holiday that the College observes.  The Modulars and the Art and Music Libraries will be accessible via swipe access using your ID card between 8:30 … Continue reading →

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Zoom clients on all their devices must be updated to version 5.14.5 or higher by 02/03/24.

Posted on January 19, 2024 by ndobie

Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by February 3rd.  And if you don’t, you will not be able to join a meeting until you do. … Continue reading →

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Server that hosts Vault and NTM will be upgraded

Posted on January 10, 2024 by ndobie

On Monday, January 15th at 5PM we will be upgrading the disk system that has all files from Vault, NTM and other shares. We do NOT expect any disruptions to the users, but if you do encounter any issues please … Continue reading →

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LTS Service Coverage on Monday 1/15/2024 for the Martin Luther King Jr. Day Holiday

Posted on January 9, 2024 by ndobie

Although there are classes scheduled on Monday, January 15, several LTS services will be unavailable because it is a holiday for administrative staff. The Art and Music Libraries will be open via swipe access during normal Wintersession hours with reduced … Continue reading →

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01_08_24 5:48PM Workday issue resolved

Posted on January 8, 2024 by ndobie

Workday has reported that all services have been recovered. If you continue to have issues, please submit a case to the Help Desk by emailing them at helpdesk@wellesley.edu. We apologize for the disruption.    

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01_08_24 Workday is experiencing intermittent issues

Posted on January 8, 2024 by ndobie

We have been alerted that Workday is experiencing intermittent issues due to a 3rd party provider of Internet Services. (ISP). Workday has routed all systems off that ISP now and services are recovering, so we should start to see an … Continue reading →

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Update: VPN is available

Posted on December 1, 2023 by ndobie

Our VPN infrastructure had a catastrophic failure yesterday. Cisco, our network vendor, was unable to help resolve the issue. The suggested solution required us to essentially start over, which is a very time consuming process. In the meantime, we have … Continue reading →

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Update: VPN continues to be unavailable

Posted on November 30, 2023 by ndobie

We have identified the cause and are working with the vendor to  rectify. Unfortunately, it is not a fast fix, so the VPN  will continue to be unavailable, possibly for the rest of the day. We do apologize for any … Continue reading →

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VPN is currently unavailable

Posted on November 30, 2023 by ndobie

There have been several reports of the VPN being down. We are actively looking into it and will provide an update when we have more information. From, more info: Nephellie Dobie, Assistant CIO, LTS x3671  

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