LTS Service Alerts

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on Tuesday, May 28, 2024.

Software that could be affected:

• Ableton
• Geneious
• Geneious Prime
• LabView
• JMP
• KeyShadow
• Mathematica
• Matlab
• Max 8
• Maya
• Rhino
• Stata
• Sibelius
• SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

LTS staff will be unavailable on Monday May 27th, Memorial Day, a holiday that the College observes. 

• Library services desks in Art, Music, and Mods will not be staffed. Faculty and staff have swipe access from 7am to 10pm. 
• Special Collections and Archives will be closed.
• LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday May 28th.
• In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on Tuesday, April 23, 2024.

Software that could be affected:

• Ableton
• Geneious
• Geneious Prime
• LabView
• JMP
• KeyShadow
• Mathematica
• Matlab
• Max 8
• Maya
• Rhino
• Stata
• Sibelius
• SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

If you plan to make any technology purchases before June 30, 2024, please fill out the form request for purchases to LTS ASAP, but no later than April 25, 2024. Please note that we will not accept requests that are received after midnight on April 25, 2024, for processing for the current budget year. 

Orders must ship and arrive at the College prior to June 30 in order for you to pay for them using the  FY24 (current budget year) budgeting.

We strongly encourage you to go through LTS for all College related laptop/desktop purchases to benefit from the following advantages:

• All laptop/desktop purchases through LTS will be exempt from sales tax. If you directly purchase such items out of pocket, you will have to pay taxes and the College will only reimburse $5 of sales tax per receipt.
• All authorized purchasers now have access to order peripherals and other technology items (excluding laptops/desktops) from the suppliers CDW, Connection, B&H, through Workday. LTS has created catalogs that will list preferred brands or models. If you are an authorized purchaser we encourage you to order directly using Workday, tax free. If you want to learn more, please contact the Purchasing Office at purchasing@wellesley.edu.
• LTS automatically adds it to the College’s technology inventory which helps with any future problem resolutions.
• LTS can advise you on whether the hardware is consistent with something that we will be able to support.
• For software, LTS can advise you if we already have licensing, so that you do not have to pay to acquire your own licenses.

Questions? Please contact the Help Desk at x3333 or helpdesk@wellesley.edu.

Thank you!