LTS Service Alerts

If you plan to make any technology purchases before June 30, 2024, please fill out the form request for purchases to LTS ASAP, but no later than April 25, 2024. Please note that we will not accept requests that are received after midnight on April 25, 2024, for processing for the current budget year. 

Orders must ship and arrive at the College prior to June 30 in order for you to pay for them using the  FY24 (current budget year) budgeting.

We strongly encourage you to go through LTS for all College related laptop/desktop purchases to benefit from the following advantages:

• All laptop/desktop purchases through LTS will be exempt from sales tax. If you directly purchase such items out of pocket, you will have to pay taxes and the College will only reimburse $5 of sales tax per receipt.
• All authorized purchasers now have access to order peripherals and other technology items (excluding laptops/desktops) from the suppliers CDW, Connection, B&H, through Workday. LTS has created catalogs that will list preferred brands or models. If you are an authorized purchaser we encourage you to order directly using Workday, tax free. If you want to learn more, please contact the Purchasing Office at purchasing@wellesley.edu.
• LTS automatically adds it to the College’s technology inventory which helps with any future problem resolutions.
• LTS can advise you on whether the hardware is consistent with something that we will be able to support.
• For software, LTS can advise you if we already have licensing, so that you do not have to pay to acquire your own licenses.

Questions? Please contact the Help Desk at x3333 or helpdesk@wellesley.edu.

Thank you!

Friday, March 22nd at 7AM

Faculty (including Emeriti), staff, students at the College have access to Microsoft Office suite of programs (Word, Excel, Powerpoint and Onenote) that the College has licensed which they can install or update on their own computers or use versions of these software with limited capabilities on the web browser. This can be accessed through the MyWellesley Portal under Administrivia > For Everyone > Microsoft 365. This system used to be called Office365, but has been renamed to Microsoft365 recently.

So far, accessing this system requires you to set up a separate password and this will change after 8 AM on Friday, March 22nd. You will use the domain password that you use to access all services at the College. This login is also tied to Duo, so the first time you login, you will see the Duo prompt, which you can configure to trust the browser for 30 days so you won’t be prompted again for 30 days (you can read more about how to do it here).

For more information about the Microsoft 365 at Wellesley,  go to: https://www1.wellesley.edu/lts/microsoft365

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

LTS is performing a maintenance update to our firewalls Saturday, March 16th at 9pm.  This should not result in any disruption to the network. However, if you experience any issues, please contact the campus police if you are on campus or send us an email at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Wednesday March 20th 6AM – 8AM

LTS will be updating an application that manages licensed software. Following applications will not be available during this time.

Ableton
JMP
Max 8
Stata

Please plan ahead. If you have any problems accessing the above applications after 8am, please contact the Helpdesk at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

This weekend on March 9th Workday will be conducting one of their major bi-annual updates and you should expect Workday to be unavailable longer than usual on Saturday morning. With this update you will find some changes to the user experience. Below is a summary of what’s to come:

• The two individual Benefits and Pay worklets have been combined into one worklet called Benefits and Pay.

Making it easier for employees to find all their benefits, compensation details and pay information in one easily accessible location. You no longer have to navigate through different sections of Workday.

• Expense worklet will be replaced by an Expenses Hub.

A redesigned navigation pane, easy access to related tasks including payment elections all found in one place. Please see here for what you currently see and what you will see after the update.

• The inbox is now called My Tasks

With My Tasks you will find there to be advanced search capabilities, improved navigational experience, saved search functionality, and a collapsible navigation pane. Click here for more details.

2/22/24 1:30PM – AT&T is reporting 75% of service has been restored, so it appears that services should soon be fully restored.

2/22/24  11:41 AM – A major cell network outage has been reported, primarily affecting AT&T customers. Due to this outage, phone calls, text messages, internet access for AT&T customers either remain unavailable or intermittent. Please note that if you connect to a Wireless network at the College or home, you will have internet access.

Duo 2FA authentication requests through SMS text messages or phone calls to AT&T customers are affected due to this outage.  The Duo Mobile app will still work without interruption. If you have issues with Duo 2FA, please contact the Help Desk for assistance. 

Emergency campus notifications, if necessary, may not be received due to this outage, but they are also sent via email.

We will update you when this issue has been resolved.

2/14/24 – The issue has been resolved.

2/13/24 – We are experiencing slower internet performance on campus due to service issues with one of our internet providers. If you are off campus you will most likely be experiencing a slower than usual VPN.

We have escalated this issue with our network vendor and will share updates as we have them.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

LTS staff will be unavailable on Monday, February 19th for the Presidents’ Day Holiday, a holiday that the College observes. 

• The Modulars and the Art and Music Libraries will be accessible via swipe access using your ID card between 8:30 AM and 12 AM (midnight). Student employees of LTS will be present during these hours to provide limited support.
• Special Collections and Archives will be closed.
• LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, February 20th.
• In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671