LTS Service Alerts

Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by February 3rd.  And if you don’t, you will not be able to join a meeting until you do. Please note that Zoom Client is different from the Zoom web portal on your browser. It is a software installed on your computers or phones. For details regarding the client software review this – LTS Zoom Install and Sign In page. 

Follow instructions provided here – update your Zoom client as soon as you can.  Not sure what version you’re using?  You can check your current version here.

To stay up to date you can also enable auto-updates from the Zoom application’s settings in the General tab. We strongly encourage you to turn on auto update to avoid having to remember to update the software.

Please contact the Help Desk if you need assistance with this important update (helpdesk@wellesley.edu or 781-283-3333).

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

On Monday, January 15th at 5PM we will be upgrading the disk system that has all files from Vault, NTM and other shares. We do NOT expect any disruptions to the users, but if you do encounter any issues please email helpdesk@wellesley.edu.

To: All Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Workday has reported that all services have been recovered. If you continue to have issues, please submit a case to the Help Desk by emailing them at helpdesk@wellesley.edu.

We apologize for the disruption.

We have been alerted that Workday is experiencing intermittent issues due to a 3rd party provider of Internet Services. (ISP). Workday has routed all systems off that ISP now and services are recovering, so we should start to see an improvement. We will keep you posted as we continue to be updated by Workday.

We apologize for any inconvenience this may be causing.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Our VPN infrastructure had a catastrophic failure yesterday. Cisco, our network vendor, was unable to help resolve the issue. The suggested solution required us to essentially start over, which is a very time consuming process. In the meantime, we have reactivated the previous VPN infrastructure which you can now connect to. You will notice that whereas you are still required to log in, it will not be the duo login prompt. It is also the case that mobile VPN users may see a warning about certificate. Click okay to accept the warning to connect.

We apologize for the inconvenience caused by this outage. Through the rest of today and the weekend our staff will be working to resurrect the failed hardware back. When they are back online we will send an update.

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

We have identified the cause and are working with the vendor to  rectify. Unfortunately, it is not a fast fix, so the VPN  will continue to be unavailable, possibly for the rest of the day. We do apologize for any inconveniences this may cause. We will continue to keep you updated.

There have been several reports of the VPN being down. We are actively looking into it and will provide an update when we have more information.

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

LTS staff will be unavailable on Thursday 11/23 and Friday 11/24 for Thanksgiving, a holiday that the College observes. 

• The Clapp, Art, and Music Libraries will close at 10 PM on Tuesday, 11/21 and at 4:30 PM on Wednesday, 11/22. They will be closed Thursday-Saturday 11/23-11/25 and reopen at 2:00 PM on Sunday 11/26. Please see our Hours page for the full list of open hours. [Faculty and staff can swipe into the buildings from 7 AM-10 PM every day.]
• To prepare for the upcoming move of the collections related to the Clapp Library renovation project, Special Collections and Archives will be closed starting on Monday, November 20. They will reopen at the beginning of Spring semester in January 2024 (Special Collections in Davis Museum and Archives in the Modulars).
• LTS Help Desk and Registrar’s Office will be closed November 23 and 24 and we will not be able to respond to the emails sent to the ticketing systems until Monday, November 27.
• In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671