TMA will be unavailable on Monday, March 24th from 4pm – 8pm EST

Posted on March 21, 2025 by ndobie

In partnership with Facilities, we will be upgrading the TMA application (Work Order system) on Monday, March 24th. The system will be from 4pm – 8pm EST on Monday.

The Service Request button on the Facilities home page will be updated with the new URL for the updated version after 8 PM on Monday. If you bookmarked the link from “Service Request”, please make sure to update it with the new link. Your old bookmarks will not work.

If you have any questions or issues, please contact the Help Desk at helpdesk@wellesley.edu.

 

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Workday is currently unavailable

Posted on March 17, 2025 by ndobie

UPDATE 3/17/25@ 3:44PM : Workday services appear to be coming back up and users are able to log in.

UPDATE:  3/17/25 @3:00PM: There are users that have reported they are in Workday and able to do their work. If you are one of those users, stay logged in!  It appears to be an issue with new connections. We have learned that other schools are also experiencing downtime as well. We are awaiting a response from Workday, who will hopefully find a resolution soon.

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Workday is currently unavailable. We are investigating the issue and will report back with updates as soon as we have information to share. We apologize for the inconvenience this may cause.

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Spring Break library and help desk hours

Posted on March 13, 2025 by ndobie

Spring Break library hours for Library Modulars, Art, and Music Libraries

Note: Faculty have swipe access every day from 7am-10pm.

  • Friday, March 14: Open and staffed 8:15am – 4:30pm
  • Saturday-Sunday, March 15-16: No Staff 
  • Monday-Friday, March 17-21: Open and staffed 8:30am-4:30pm. 
  • Saturday, March 22: No Staff
  • Sunday, March 23: Open and staffed 12 noon-12 midnight. 

Spring Break help desk hours

  • Monday-Friday, March 17-21: Open and staffed 8:30am-4:30pm. 
Posted in Campus calendar, Library | Comments Off on Spring Break library and help desk hours

Sakai downtime March 17th at 5am

Posted on March 7, 2025 by ndobie

Sakai will be temporarily unavailable due to software maintenance by our vendor. This work is scheduled for Monday, March 17th at 5 AM. According to the vendor it should not take longer than 30 minutes. If you encounter any issues on Monday morning, please reach out to the Instructional Technology team at askit@wellesley.edu.

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Monday, March 3rd at 7AM – Authentication Redundancy

Posted on February 25, 2025 by ndobie

After the network outage in November, we have been actively working to build redundancies to avoid long outages. As a first step, we will be supplementing our Duo Single Signon (SSO) environment by adding systems hosted outside our campus network. This work is scheduled for Monday, March 3rd at 7 AM. Though we do not expect this to result in any interruptions, we wanted to provide you a heads up.

If you encounter any issues on Monday morning, please reach out to the LTS Help Desk at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Internet, Network | Comments Off on Monday, March 3rd at 7AM – Authentication Redundancy

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on February 18, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on February 25th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Duo Phone/Text authentication outage UPDATE

Posted on February 13, 2025 by ndobie

All  Duo 2FA services have been restored.

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Duo 2FA is currently experiencing an outage with phone call and text message authentications.  They have identified the issue and are working on a fix.

Remembered devices, Duo Mobile and Duo Token authentications still work.  If you need to add Duo Mobile to your account, please contact the Help Desk.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x2871

Posted in Uncategorized | Comments Off on Duo Phone/Text authentication outage UPDATE

Duo Phone/Text authentication outage

Posted on February 13, 2025 by ndobie

Duo 2FA is currently experiencing an outage with phone call and text message authentications.  They have identified the issue and are working on a fix.

Remembered devices, Duo Mobile and Duo Token authentications still work.  If you need to add Duo Mobile to your account, please contact the Help Desk.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x2871

Posted in Uncategorized | Comments Off on Duo Phone/Text authentication outage

LTS Support on Monday, February 17, 2025, Presidents’ Day

Posted on February 12, 2025 by ndobie

LTS staff will be unavailable on Presidents’ Day, Monday, February 17, 2025, a holiday that the College observes.

  • Library service desks in the Art Library, Music Library, and Room 103 in the Mods will be staffed by students from 8:15-midnight. See the hours page for additional details.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, February 18, 2025.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Blogs, Campus calendar, College website, Domain, Google, Library, MyWellesley, Security, Uncategorized | Comments Off on LTS Support on Monday, February 17, 2025, Presidents’ Day

Monday, February 17th  6:30AM – 7:30AM Classroom Software Updates – Pymol, Firefox, Zotero

Posted on February 10, 2025 by ndobie

On  Monday, February 17th  from 6:30AM – 7:30AM we will be updating the following:

  • Pymol Application and licensing. Please save any work before that time, in the event you are not able to get in or are kicked out.

PyMOL is a molecular visualization program that allows users to view and analyze 3D models of biological molecules. 

  • Firefox Browser

  • Zotero Application

Zotero is free and open-source reference management software to manage bibliographic data and related research materials, such as PDF and ePUB files.

We were unable to implement these before the classes began because the vendor for Pymol did not inform us that the new license will require a mandatory software update. Similarly, we were unaware of an issue with SSL certificate expiry for Firefox which requires us to update it. We are choosing to do this on President’s Day when classes are not scheduled.

If you have any issues accessing either on a classroom/lab computer after this maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (faculty and staff) or 781-283-7777 (students) so we can assist you.

Posted in Uncategorized | Comments Off on Monday, February 17th  6:30AM – 7:30AM Classroom Software Updates – Pymol, Firefox, Zotero