Monthly Archives: June 2014

6/18 Wired connection message

Posted on June 17, 2014 by Veronica Brandstrader

If you are directed to instructions on updating your computer settings, feel free to contact the Computing Help Desk for assistance. This will affect only some people who use wired connections, most often on shared computers. To: Faculty, staff From: … Continue reading →

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6/9 4pm On-campus phone upgrade

Posted on June 9, 2014 by Veronica Brandstrader

During the upgrade, there may be a 5-10 second timeframe when an incoming call from off-campus may not be completed. To: Faculty, staff From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, x3333

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Reminder, 6/11 Wellesley Secure wireless

Posted on June 9, 2014 by Veronica Brandstrader

On Wed, June 11, LTS will disable the “Wellesley” wifi network name on campus; if you haven’t, switch to Wellesley Secure wifi network: Windows College-owned computers. Macs and mobile devices: enter your domain account information, then accept the certificates from ise2.wellesley.edu or ise4.wellesley.edu. … Continue reading →

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6/13 & 6/16 Brief interruptions to Virtual Desktops

Posted on June 6, 2014 by Erin Richardson

There may be a brief interruption to Virtual Desktops and VDI thin clients on Friday, June 13 and again on Monday, June 16.  We’ll post when we know the timing; we expect the interruption will be very brief as we … Continue reading →

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6/6 12:20pm Banner Test is available

Posted on June 6, 2014 by Veronica Brandstrader

Back well before 1pm, happily. Noon: Banner Production (Self-Service and ERP) is available. We are quickly applying a patch to the Test system, which will be back by 1pm at the latest. To: Banner Test users From: Veronica Brandstrader, LTS, … Continue reading →

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6/6 11:45am Google Cloud Print unavailable

Posted on June 6, 2014 by Veronica Brandstrader

Google Cloud Print is the service that allows printing through Papercut from Chromeboxes and mobile devices. To: Students, faculty, staff From: Veronica Brandstrader, LTS, x2171 More info: Computing Help Desk, helpdesk@wellesley.edu, 781-283-7777 (students), x3333 (faculty-staff)

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6/14 10pm – 6/15 6am ProQuest databases unavailable

Posted on June 5, 2014 by Veronica Brandstrader

A number of databases provided by ProQuest will be unavailable from 10pm on Sat. June 14 through 6am on Sun. June 15, including ProQuest’s Dialog, Congressional, K12 db, Genealogy db, Digital Microfilm, and RefWorks products. Please contact AskUs with any questions. To: … Continue reading →

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6/5 10:15am Papercut (and MFD printing) is available

Posted on June 5, 2014 by Veronica Brandstrader

If you have any further issues, please contact the Computing Help Desk. 9:30am Printing to the MFDs (multifunction devices) will also be briefly unavailable while we work on the problem. Hope to have a resolution on Papercut soon. 8:30am Working … Continue reading →

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6/4 Phishing: IT Help Desk & OUTLOOK WEB ACCESS

Posted on June 4, 2014 by Veronica Brandstrader

Here’s a sample email…if you get a similar message, click the Stop! icon or the triangle in the upper right corner and choose Report phishing: Dear wellesley Account User, Your e-mail Id needs to be updated with our F-Secure R-HTK4S … Continue reading →

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6/4 noon Google Drive issue resolved

Posted on June 4, 2014 by Veronica Brandstrader

Google Drive should be available. 11:15am Google acknowledges and is working on an issue with Google Docs/Drive. 10:30am We’re getting reports of users unable to log into Google Apps and not being able to access Google Docs/Drive if they’re logged … Continue reading →

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