Connections to on-campus resources have been restored. Apologies for the prolonged interruption and thank you for your patience.
___________________________________________
8pm We continue to work with our ISPs (internet service providers) to resolve issues that began Friday afternoon. Some services are now available (see below). We may briefly interrupt internet on campus while helping our ISPs resolve issues permanently. We will update you through service alerts and the LTS home page until the issue is resolved.
From off-campus:
- Gmail is available at http://mail.wellesley.edu
- Sakai is available at https://sakai.wellesley.edu
- Kaltura videos are available through Sakai and Google LMS sites
From on-campus, connections to Youtube, iCloud, Netflix, and other external sites that were loading slowly or not at all should be improved.
___________________________________________
9/6 2pm Comcast customers should now be able to connect to http://mail.wellesley.edu and Sakai.
9/6 10am Some community members who use Comcast as an internet service provider are unable to access campus services (e.g., my.wellesley.edu, mail.wellesley.edu and vpn.wellesley.edu). Affected users will be able to get to their email from tablets or cell phones. Sakai should be available. See the LTS home page for status updates.
9/5 8:30pm We know there are some issues with Comcast users connecting to on-campus resources, while Verizon customers seem to be fine.
9/5 4:45pm Multiple ISPs continue to report problems this afternoon that may affect some connections to campus.
9/5 1:50pm We have received a few reports of connectivity issues from off-campus to Wellesley resources including MyWellesley, SSL VPN, etc. This may only be affecting a couple Internet Service Providers (ISPs).
To: Faculty, staff, students
From, more info: Erin Richardson, LTS, x2867
