25Live is back online. The hosting provider CollegeNET experienced a service outage due to a near complete power failure at their data center.
The incident has been rectified.
To: Events users
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
25Live is currently unavailable. The hosting provider CollegeNET is working on resolving the issue.
To: Events users
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by November 4th. And if you don’t, you will not be able to join a meeting until you do. Please note that Zoom Client is different from the Zoom web portal on your browser. It is a software installed on your computers or phones. For details regarding the client software review this – LTS Zoom Install and Sign In page.
Follow instructions provided here – update your Zoom client as soon as you can. Not sure what version you’re using? You can check your current version here.
To stay up to date you can also enable auto-updates from the Zoom application’s settings in the General tab. We strongly encourage you to turn on auto update to avoid having to remember to update the software.
Please contact the Help Desk if you need assistance with this important update (helpdesk@wellesley.edu or 781-283-3333).
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
ProQuest Ebook Central will be unavailable while the vendor performs maintenance on Saturday, October 7th from 10pm until midnight. Updates will be posted on the vendor’s support page: https://status.proquest.
To: Students, faculty, staff
More info: Kara Hart, LTS, x2172
The Wellesley College Libraries will have reduced hours over the weekend of Fall Break (October 6-9). Please see the Hours page for details. Faculty can swipe into the libraries from 7am-10pm daily. Regular hours will resume on Tuesday, October 10.
Additionally, LTS staff will be unavailable on Monday, October 9th, Indigenous Peoples’ Day, a holiday that the College observes.
To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
Apple has identified a critical security issue in the operating systems (OS) of all of its devices – Mac laptops, desktops, iPhones, iPads, Apple Watches, Apple TV and others. We strongly advise you to update the operating system in all of your Apple devices, both college provided and personal, as soon as possible to avoid being affected by this serious issue.
Please consult Apple’s resource page for instructions on how to upgrade your device and how to verify that after the upgrade what the version of operating system should be. If you have turned on automatic updates, verify that your current version of OS is what is listed on this page.
If you wish to learn more about this vulnerability, referred to as BLASTPASS, click here. If you have any questions, please write to the LTS Helpdesk at helpdesk@wellesley.edu.
To: Faculty, Students and Staff
From, more info: Ravi Ravishanker, CIO & Associate Provost
If your Mac is having an issue printing PDFs using Papercut to a black and white printer, please follow these steps for a workaround while we continue to investigate and work with our vendors.
Please contact the Help Desk if you need further assistance (helpdesk@wellesley.edu or 781-283-777).
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x2871
We will be performing critical server maintenance on Monday 8/28/23 from 5AM to 6AM. During this time Wellesley Secure will be unavailable. The expected downtime is roughly 1 hour. We apologize for any inconvenience this may cause.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
You may receive an error when attempting to log in to your Interlibrary Loan (ILL) account if you have installed the Zotero browser extension. Please see the “Trouble Logging in” section of the ILL library guide for instructions on how to edit your extension to fix the issue.
To: Everyone
More info: Interlibrary Loan staff, LTS, x2101
Completely spam free, opt out any time.
This form is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
