12/25/22 Internet Connectivity has been restored

Posted on December 25, 2022 by ndobie

All campus connectivity has been restored. We appreciate your patience.

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12/25/22 Campus Internet Connectivity Issue

Posted on December 25, 2022 by ndobie

LTS is aware and is currently working on resolving a campus connectivity issue. We have staff on campus diagnosing and we will provide periodic updates. We apologize for any inconvenience this may cause.

 

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LTS Holiday Break Coverage

Posted on December 22, 2022 by ndobie

From December 26th to January 2nd, LTS staff will periodically check messages sent to the Computing Help Desk (helpdesk@wellesley.edu) and Workday Support (workday@wellesley.edu)  and respond to urgent tickets. All other requests will be addressed after we return on Tuesday, January 3rd. If you have an emergency, please contact Campus Police and they will contact us.

All libraries will be closed. Facilities will curtail energy use during this time, so it will be chilly in the buildings. The lights will be on in the libraries. Faculty will have one card access to the buildings from 8 AM till 8 PM.

If you work in an administrative office where some staff will be working during this week,  you should contact the IT Business Analyst who supports your area about your support needs during this period.

We hope you have a restful and enjoyable break!

 

To: Faculty, students, staff

From: Nephellie Dobie, Assistant CIO, LTS x3671

More info: Help Desk, x3333

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12/23/22 – Sakai downtime 8pm to midnight

Posted on December 14, 2022 by ndobie

Sakai will be unavailable on Friday, December 23rd between 8pm and midnight for maintenance. 

To: Everyone

For more information: David O’Steen, LTS x3322

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12/14/22 – 11AM My Wellesley Portal is working

Posted on December 14, 2022 by ndobie

We have been able to identify the issue and your access to My Wellesley should be working again.  We appreciate your patience and apologize for any inconvenience this may caused.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x2871

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12/14/22 My Wellesley Portal Issue

Posted on December 14, 2022 by ndobie

Please note we are experiencing issues with login access to My Wellesley. We are working to resolve as soon as possible and will provide updates.

We appreciate your patience and apologize for any inconvenience this may cause.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x2871

 

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11/28 11:15am – College website working again

Posted on November 28, 2022 by dchudzik

The College website, www.wellesley.edu, is now loading normally.

If you are still experiencing slowness when loading pages, contact the Computing Help Desk at helpdesk@wellesley.edu.

From: Nephellie Dobie, Assistant CIO, LTS 781-283-3671
Questions: Computing Help Desk, LTS,  781-283-3333

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11/28 10:40am – College website loading slowly

Posted on November 28, 2022 by dchudzik

The College website, www.wellesley.edu, is currently loading slowly.  We are working with our vendor to resolve this issue and we will post an update when we have more information.

From: Nephellie Dobie, Assistant CIO, LTS 781-283-3671
Questions: Computing Help Desk, LTS,  781-283-3333

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11/25/22 – Network disruption from 11 PM to 12 AM on Friday Nov 25th.

Posted on November 22, 2022 by ndobie

We will be performing network maintenance over the Thanksgiving break on Friday, November 25th from 11 PM to 12 AM. Within this window, campus network and especially VPN will be available intermittently. For planning purposes, please assume that network connectivity both from the internet to the campus network and from the campus network to the internet will be unavailable. As always if you run into any issues, please email helpdesk@wellesley.edu and we will be happy to respond on Saturday morning.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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Workday Performance Update

Posted on November 7, 2022 by ndobie

Workday fixed the performance issues around 11 AM and it has remained stable throughout the day. If you are continuing to experience issues, please email workday@wellesley.edu 

Thank you for your patience.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

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