We are experiencing intermittent issues with access to the VPN. We are investigating this and will provide updates as needed.
We apologize for the inconvenience this may cause you.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
10/16/24 – 6:38 PM – Incident was resolved by the vendor.
10/16/24 – 12:30PM – We have received this notice from Zoom. We will keep the community updated as we learn more.
New incident: Investigating
We are currently investigating an issue with Zoom Phone Voicemail delays. We are also experiencing SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on October 22nd.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
There is currently a temporary outage of the Internet Archive. The digitized versions of content belonging to the College linked from the library’s catalog and hosted at archive.org is not available at this time.
Several (but not all) of these digitized collections are available on the College’s Institutional Repository at repository.wellesley.edu.
Please contact askus@wellesley.edu with questions.
Jenifer Bartle
Director of Library Collections
Correction: The libraries will be open and staffed by students from 11am-9pm on Monday Oct 14. The libraries will be open on Tuesday, Oct 15th from 8:30- midnight.
LTS staff will be unavailable on Monday, October 14th, Indigenous Peoples’ Day, a holiday that the College observes.
To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
LTS staff will be unavailable on Monday, October 14th, Indigenous Peoples’ Day, a holiday that the College observes.
To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
Apple released macOS 15 Sequoia as an optional upgrade yesterday, September 16, 2024.
If you already upgraded the operating system on your college provided computer, it is likely that you will not be able to connect to the internet. We have identified an incompatibility between ESET, the antivirus software LTS provides, and the new operating system as the cause of this. If you are experiencing this issue, please contact the LTS Help Desk and we will assist you.
If you have not yet upgraded to Sequoia, we strongly advise you not to do so until you hear from us.
Visit our Sequoia page for the latest information about known software incompatibilities such as the pending antivirus software upgrade. All classroom Macs will remain on macOS 14 Sonoma until further notice.
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on September, 24th.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
UPDATE: We installed a new SSL certificate on one of our servers last night which caused this issue and we have identified and resolved it. We apologize for the inconvenience this may have caused.
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Wellesley-created applications running in Workday are currently unavailable:
We are working with the vendor to determine the cause. We will keep you updated as we learn more.
We appreciate your patience and understanding.
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