Postpone macOS 15 Sequoia upgrade on College-owned Macs

Posted on September 17, 2024 by ndobie

Apple released macOS 15 Sequoia as an optional upgrade yesterday, September 16, 2024.

If you already upgraded the operating system on your college provided computer, it is likely that you will not be able to connect to the internet. We have identified an incompatibility between ESET, the antivirus software LTS provides, and the new operating system as the cause of this. If you are experiencing this issue, please contact the LTS Help Desk and we will assist you. 

If you have not yet upgraded to Sequoia, we strongly advise you not to do so until you hear from us.

Visit our Sequoia page for the latest information about known software incompatibilities such as the pending antivirus software upgrade. All classroom Macs will remain on macOS 14 Sonoma until further notice.

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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on September 17, 2024 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on September, 24th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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ellesley-created applications running in Workday are currently AVAILABLE

Posted on September 16, 2024 by ndobie

UPDATE: We installed a new SSL certificate on one of our servers last night which caused this issue and we have identified and resolved it. We apologize for the inconvenience this may have caused.

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Wellesley-created applications running in Workday are currently unavailable:

  • Vehicle Registration Form
  • Tanner Conference Application
  • Study Away Application
  • Study Away Interest Form
  • Wellesley-Sponsored Study Abroad Program Application
  • Major/Minor Advisees and Plans

We are working with the vendor to determine the cause. We will keep you updated as we learn more.

We appreciate your patience and understanding.

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Wellesley-created applications running in Workday are currently unavailable.

Posted on September 16, 2024 by ndobie

Wellesley-created applications running in Workday are currently unavailable:

  • Vehicle Registration Form
  • Tanner Conference Application
  • Study Away Application
  • Study Away Interest Form
  • Wellesley-Sponsored Study Abroad Program Application
  • Major/Minor Advisees and Plans

We are working with the vendor to determine the cause. We will keep you updated as we learn more.

We appreciate your patience and understanding.

Posted in Workday | Comments Off on Wellesley-created applications running in Workday are currently unavailable.

ILL will be unavailable on 9/14/24 from 12AM to 12PM

Posted on September 6, 2024 by ndobie

On Saturday, Sept 14, 2024, from 12AM midnight to 12PM noon EST, our interlibrary loan (ILL) system will be unavailable due to a system maintenance. The update may complete earlier and users can check the OCLC System Status Dashboard for updates.

Please contact ILL (x2010 or ill@wellesley.edu) with any questions.

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Database issue impacting web applications

Posted on September 4, 2024 by ndobie

We are currently experiencing a database issue affecting various web applications including the directory,  course browser, etc. Our team is working on a resolution and will notify you once services are back to normal.

We apologize for the inconvenience.

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LTS Support on Monday, September 2nd, Labor Day

Posted on August 26, 2024 by ndobie

LTS staff will be unavailable on Monday, September 2nd for Labor Day, a holiday that the College observes. 

  • The Library Service desk in the Modular buildings will be open and staffed from 12:30 PM to 4:30 PM. The Art and Music Libraries will not be staffed. Faculty and staff can swipe in to all libraries from 7 AM to 10 PM.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, September 3rd.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on LTS Support on Monday, September 2nd, Labor Day

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on August 20, 2024 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on August 27th.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Interlibrary Loan (ILL) will be down 8/23 from 9-11AM

Posted on August 16, 2024 by ndobie

Due to the vendor performing an upgrade, InterLibrary Loan will not be available for 2 hours on Friday, August 23rd from 9AM- 11AM.

 

 

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8/21/24 6AM – 8AM Papercut will not be available for software updates

Posted on August 12, 2024 by ndobie

UPDATE: Due to a scheduling conflict the upgrade will take place tomorrow, Wednesday August 21st from 6AM to 8AM. We apologize for the short notice.

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Papercut, the service used primarily by students to print to public computers on campus, will be unavailable on Monday, August 19th from 6 AM to 8 AM so that we can perform software updates.

If you have any issues printing after this window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-7777  so we can assist you.

 

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