SuperSearch and Publication Finder are currently not responding

Posted on June 17, 2024 by ndobie

SuperSearch and Publication Finder are currently not responding.  The vendor is aware of the issue and working on a solution.

More info: Kara Hart x2172

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LTS Support on Wednesday, June 19th (Juneteenth) and Thursday, July 4th Holidays 

Posted on June 10, 2024 by ndobie

LTS staff will be unavailable on Wednesday, June 19th and Thursday, July 4th for the Juneteenth and Independence Day holidays observed by the College.

  • Library services desks in Art, Music, and Mods will not be staffed. Faculty and staff will have swipe access from 7am to 10pm. 
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until the following day.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

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ILL will be unavailable from 5/30/24 at 10PM to 1AM on 5/31/24

Posted on May 28, 2024 by ndobie

On 30 May 2024, from 10:00 PM to 31 May 2024 at 01:00 AM Eastern, our interlibrary loan (ILL) system will be unavailable due to a system update.

Please contact ILL (x2101 or ill@wellesley.edu) with any questions.

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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on May 21, 2024 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on Tuesday, May 28, 2024.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

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LTS Support on Monday May 27th, Memorial Day

Posted on May 20, 2024 by ndobie

LTS staff will be unavailable on Monday May 27th, Memorial Day, a holiday that the College observes. 

  • Library services desks in Art, Music, and Mods will not be staffed. Faculty and staff have swipe access from 7am to 10pm. 
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday May 28th.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

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5/20 10pm – 5/21 7am Library system maintenance 

Posted on May 17, 2024 by ndobie
The Library system will be undergoing a planned upgrade from Monday 5/20 10PM to approximately Tuesday 5/21 7AM.  During this time locations and availability for the library’s physical collections will not show in the Library Catalog or SuperSearch.  Users will not be able to login to your Library account to view or renew borrowed materials.  Users will still be able to place InterLibrary Loan requests from both services.
To: Everyone
More info: Kara Hart, LTS, x2172
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Mathematica will be unavailable on Wednesday, May 22, from 6:00 AM – 8:00 AM

Posted on May 16, 2024 by ndobie

On  Wednesday, May 22, 6:00 AM – 8:00 AM  we will be updating licensing for Mathematica and it will be unavailable during this time. It is important that you save your work before 6 AM on May 22nd to avoid losing valuable work.

If you have any issues accessing Mathematica on a classroom/lab computer after this maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (faculty and staff) or 781-283-7777 (students) so we can assist you.

To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on April 16, 2024 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on Tuesday, April 23, 2024.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

Posted in Uncategorized | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

LTS Support on Monday, April 15th, Patriot’s Day

Posted on April 11, 2024 by ndobie

LTS staff will be unavailable on Monday, April 15th, Patriot’s Day, a holiday that the College observes. 

  • The Modulars and the Art and Music Libraries will be accessible via swipe access using your ID card between 8:30 AM and 12 AM (midnight). Student employees of LTS will be present during these hours to provide limited support.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, April 16th.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 
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Zoom clients on all their devices must be updated to version 5.15.5  or higher by 05/04/24.

Posted on April 8, 2024 by ndobie

Zoom will require that all users have updated their version of the Zoom client software on their computers and mobile phones by May 4th.  And if you don’t, you will not be able to join a meeting until you do. Please note that Zoom Client is different from the Zoom web portal on your browser. It is a software installed on your computers or phones. For details regarding the client software review this – LTS Zoom Install and Sign In page. 

Follow instructions provided here – update your Zoom client as soon as you can.  Not sure what version you’re using?  You can check your current version here.

To stay up to date you can also enable auto-updates from the Zoom application’s settings in the General tab. We strongly encourage you to turn on auto update to avoid having to remember to update the software.

Please contact the Help Desk if you need assistance with this important update (helpdesk@wellesley.edu or 781-283-3333).

 

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