Our Interlibrary Loan (ILL) system is currently unavailable

Posted on July 19, 2024 by ndobie

Our interlibrary loan (ILL) system is currently unavailable. The vendor is working on the issue. We will notify you when it is fixed. Please contact ILL (x2101 or ill@wellesley.edu) with any questions.

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License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on July 16, 2024 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on July 23rd.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

 

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Cybersecurity Notice to Kaspersky Security Users

Posted on July 11, 2024 by ndobie

To: All Employees
From: Ravi Ravishanker, CIO and Associate Provost

We are writing to alert you to a directive from the Biden administration that prohibits the sale and use of an antivirus software called Kaspersky. The College does not distribute this software or support it, but we are informing you in case you have purchased this for personal use.

The specific timeline outlined by the administration for various phases can be found here – Kaspersky Lab, Inc. Prohibition (from the Bureau of Industry and Security). Though they have provided the users until September 29th to find alternatives (this is the date they will prevent any further updates to the software), we strongly advise you to look for alternatives and replace the software at your earliest convenience. For additional information click here – Department of State news on Kapersky

As you know, the College installed ESET on all the College provided computers. We recommend that you look into it as a possible replacement. As employees of the college, you would receive a discount to use for home/personal computers.

If you have any questions please write to the LTS Helpdesk at helpdesk@wellesley.edu 

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Update: SuperSearch is now returning results.

Posted on July 9, 2024 by ndobie

SuperSearch is now returning results. We appreciate your patience.

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SuperSearch is currently not responding

Posted on July 9, 2024 by ndobie
SuperSearch is currently giving an error message when performing a search.  The vendor has successfully recreated the issue and are actively researching to find root cause.

More info: Kara Hart x2172

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Sakai downtime July 17th 11am-2pm

Posted on July 8, 2024 by ndobie

We will be upgrading Sakai to version 23 on Wednesday, July 17, 2024. Sakai will be unavailable from 11:00 am until 2:00 pm.

Among the new features in this version are:

  • All major navigation now happens in one menu on the left. Look for your courses and usual sites there as well as any tools for each site.
  • Schedule a date for your course to publish. No more calendar reminders.
  • Highlight particular announcements in Sakai to draw attention to them.

For more information, contact Rebecca Darling, x2882

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UPDATE: SuperSearch and Publication Finder are now responding.

Posted on June 17, 2024 by ndobie

The vendor reports the issue has been resolved and both services are responding as usual.

We apologizer for any inconvenience this may have caused.

 

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SuperSearch and Publication Finder are currently not responding

Posted on June 17, 2024 by ndobie

SuperSearch and Publication Finder are currently not responding.  The vendor is aware of the issue and working on a solution.

More info: Kara Hart x2172

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LTS Support on Wednesday, June 19th (Juneteenth) and Thursday, July 4th Holidays 

Posted on June 10, 2024 by ndobie

LTS staff will be unavailable on Wednesday, June 19th and Thursday, July 4th for the Juneteenth and Independence Day holidays observed by the College.

  • Library services desks in Art, Music, and Mods will not be staffed. Faculty and staff will have swipe access from 7am to 10pm. 
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until the following day.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

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ILL will be unavailable from 5/30/24 at 10PM to 1AM on 5/31/24

Posted on May 28, 2024 by ndobie

On 30 May 2024, from 10:00 PM to 31 May 2024 at 01:00 AM Eastern, our interlibrary loan (ILL) system will be unavailable due to a system update.

Please contact ILL (x2101 or ill@wellesley.edu) with any questions.

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