The next group of departments will migrate to Zoom Phone on Wednesday, May 19. As of this date, if you are dialing from an old phone on campus, you will not be able to reach any staff in these offices by dialing their four-digit extension. You must dial the full 9 + 1 + 781-283-xxxx number to reach staff in these offices. All staff on Zoom Phone will be able to reach each other through four digit dialing and will have to dial the full number to reach any on-campus extensions of other departments.
Given the majority of administrative departments will be on Zoom as of this date, we are also moving the main College phone number (781-283-1000) to Zoom on May 19. There will be a new menu to route the most common external calls, and a new dial-by-name directory option that can be used to find Zoom Phone users by spelling the first few letters of their last name or by spelling the department name. As with the old phone system, callers who press zero are routed to the Computing Help Desk for directory assistance during business hours.
Departments moving to Zoom Phone on May 19:
President’s Office, Procurement, Controller’s Office, Finance, Payroll, Bookstore, Academic Department Administrators, Sponsored Research, Institutional Research, Albright Institute, Growth Initiatives, Ombuds Office, Freedom Project
As a reminder, this is exactly how College phones will work for each group as we make the transition to Zoom Phone. Everyone who still has an old on-campus phone will be able to reach each other by dialing four digits, and everyone in the Zoom Phone system will be able to reach each other by dialing four digits, but calling from Zoom Phone to a phone on the old system requires dialing the full number and vice versa. We understand that this can be confusing, but should not pose a major problem because most faculty and staff are working remotely and are already dialing the full 10 digit numbers.
We will send additional announcements for the remaining departments transitioning to Zoom Phone. If you have any questions please contact the Help Desk.
To: Everyone
From, more info: Erin Richardson, LTS, x2867
