Author Archives: Erin Richardson

1/29 9:00am Some phones in GRH & FND not working

Posted on January 29, 2018 by Erin Richardson

Some phones in Green and Founders are not working.  Our vendor is actively working on the issue. To: Everyone From, more info: Erin Richardson, LTS, x2867

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9/12 1:30pm Cloud Print direct printing available

Posted on September 12, 2017 by Erin Richardson

Because of the Papercut-Cloud outage we have reassigned individual printers in Chrome. When you print from Chrome or a Chromebox, please look at the bottom of the printer list and find the printer by location name ex. ClappRef-Printer 1 You … Continue reading →

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9/11 Printer driver update for MFDs

Posted on September 11, 2017 by Erin Richardson

Some Faculty and Staff have been asked to update their printer drivers when printing to one of the Konica Minolta or Xerox MFDs. Clicking through to update the drivers should resolve the issue. If you have any problems updating the … Continue reading →

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9/11 12:30pm Cloud Print issue resolved

Posted on September 11, 2017 by Erin Richardson

Printing via Papercut-Cloud is working again. If you do not see this printer in your list in Chrome (or the Chrome OS), look under the Google Cloud Print section of the print dialog box to select it. As usual, you … Continue reading →

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9/7 1pm Google Drive issues resolved

Posted on September 7, 2017 by Erin Richardson

Google reports that Drive is now available again.  Apologies for the disruption. 10:30am – We have received several reports that Google Drive is unavailable.  It does not appear to be affecting all accounts.  As we learn more we will update … Continue reading →

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8/24 12:50pm Phone issues resolved

Posted on August 24, 2017 by Erin Richardson

All buildings should now have working phones.  If you encounter an isolated phone that is not working, please notify the Help Desk. 10:00 – We have received reports of several buildings with phone outages due to the power outage this … Continue reading →

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7/29 5-8am Brief phone service interruptions

Posted on July 21, 2017 by Erin Richardson

We will be performing maintenance on the power backup to the campus phone system on Saturday, July 29 between 5 and 8 am.  There will be a short interruption to all campus phone service at 5am and again between 7 and 8am. … Continue reading →

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7/13 7-8pm Phone service in GRH & FND unavailable

Posted on July 13, 2017 by Erin Richardson

Due to damage from recent thunderstorms, equipment needs to be repaired affecting the Green and Founders phone lines.  Phone service in these buildings will be interrupted between 7 and 8 pm tonight.  Apologies for the short notice. To: Faculty, staff … Continue reading →

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7/12 9:00am Phone issues resolved

Posted on July 12, 2017 by Erin Richardson

All phone service should now be restored in GRH.  Apologies for the disruption. 8:30am – We are investigating reports of phone issues in GRH.  We will post an update when we have more information. To: Everyone From, more info: Erin Richardson, … Continue reading →

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5/16 1:15pm Campus phone issue resolved

Posted on May 16, 2017 by Erin Richardson

Campus phones should now be working.  Apologies for the disruption. 1:00pm We are investigating an issue with some campus phones not working.  We will update this post when we know more. To: Everyone From, more info: Erin Richardson, LTS, x2867

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