Author Archives: Erin Richardson

5/6 4:00pm Zoom cloud recording error resolved

Posted on May 6, 2021 by Erin Richardson

Zoom has resolved the issue with cloud recordings.  Please contact the Help Desk if you encounter further issues. 1:45pm We are receiving reports of Zoom cloud recordings not loading with an error “media could not be loaded.”  The vendor is … Continue reading →

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5/6 1:45pm Zoom cloud recording error

Posted on May 6, 2021 by Erin Richardson

We are receiving reports of Zoom cloud recordings not loading with an error “media could not be loaded.”  The vendor is currently working on resolving this.  In the meantime, try refreshing your browser window 1-2 times and the recordings may … Continue reading →

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3/3 10:25am Off-campus internet issues & VPN slowness

Posted on March 3, 2021 by Erin Richardson

We have received reports of a widespread internet outage this morning impacting Verizon customers and others off-campus.  Campus services are available, but if you are off-campus, you may experience slowness trying to connect to our VPN.  We’ll provide an update … Continue reading →

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7/18 8:30pm – Website and MyWellesley unavailable

Posted on July 18, 2020 by Erin Richardson

The College website and MyWellesley portal are currently unavailable. To access Workday directly please use: https://2fa.wellesley.edu/dag/saml2/idp/SSOService.php?spentityid=http://www.workday.com/wellesley To: Everyone From: Erin Richardson, LTS, x2867 More info: Computing Help Desk, LTS, helpdesk@wellesley.edu or 781-283-3333 (faculty/staff); 781-283-7777 (students)

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6/5 2pm – Phone issues resolved

Posted on June 5, 2020 by Erin Richardson

As of 2pm, the phone issues in Green and Founders have been resolved.  Apologies for the inconvenience. Update: Our vendor is still working on the phone issue. We will update when we have more information. We apologize for the inconvenience! … Continue reading →

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6/1 2:50pm Update: Older Macs seeing certificate errors

Posted on June 1, 2020 by Erin Richardson

We have confirmed that some older Macs running macOS v. 10.11 or earlier may see certificate errors accessing Wellesley websites due to an unexpected change made by a certificate authority.  The fix must be done on the individual computer.  Instructions … Continue reading →

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1/15 6-8am KeyServer maintenance

Posted on January 8, 2020 by Erin Richardson

On Wednesday, Jan. 15, 6-8am, the KeyServer license manager will undergo maintenance. Please save any work you’re doing before this down time.  If you have any problems launching software during this time, wait a few minutes and try again. If … Continue reading →

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9/6 2:30pm Campus network issues resolved

Posted on September 6, 2019 by Erin Richardson

The campus network issues have been resolved.  Apologies for the inconvenience. 1:30pm – We are currently investigating wireless and wired network issues campus wide.  We will update this post when we have more information. To: Everyone From: Erin Richardson, LTS, … Continue reading →

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9/6 1:30pm Campus network issues

Posted on September 6, 2019 by Erin Richardson

We are currently investigating wireless and wired network issues campus wide.  We will update this post when we have more information. To: Everyone From: Erin Richardson, LTS, x2867 More info:  Computing Help Desk, x3333

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1/25 8:00AM Reminder – All devices require a new security certificate

Posted on January 24, 2019 by Erin Richardson

A reminder that Friday, January 25th, LTS will update our network security certificate as a part of a required network security upgrade. All users connecting to the wired network or the Wellesley Secure wireless network after 8:00AM will see a pop-up window asking … Continue reading →

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