Author Archives: Erin Richardson

5:00pm Duo login slowness

Posted on January 10, 2019 by Erin Richardson

Duo is currently slow to authenticate.  The vendor is working on the problem and we will update this post when we know more. To: Students, Faculty, and Staff From: Erin Richardson, x2867 Questions: Computing Help Desk, LTS, x3333

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11:58am 10/12 Google Cloud Print available

Posted on October 12, 2018 by Erin Richardson

All printing services are now available.  Apologies for the disruption. 11:40am Printing via Google Cloud Print (from Chrome, Chromeboxes) is currently unavailable.  You can still print from Papercut on a Mac or PC. To: Students From, more info: Erin Richardson, … Continue reading →

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11:40pm 10/12 Google Cloud Print unavailable

Posted on October 12, 2018 by Erin Richardson

Printing via Google Cloud Print (from Chrome, Chromeboxes) is currently unavailable.  You can still print from Papercut on a Mac or PC. To: Students From, more info: Erin Richardson, LTS, x2867

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9/14 12:45pm Papercut unavailable

Posted on September 14, 2018 by Erin Richardson

Printing from Papercut on a Mac or PC is currently unavailable.  Printing from Google Cloud Print via Chrome is still working. To: Students From: Erin Richardson, LTS, x2867 More info: Computing Help Desk, x7777

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8/22 2-2:30pm Phones unavailable in certain buildings

Posted on August 22, 2018 by Erin Richardson

Due to late arrival of repair equipment, the phone outage previously scheduled for 9:30-10 in the following buildings has been moved to 2-2:30 this afternoon.  Apologies for the short notice.  Buildings include Simpson, the Observatory, Stone Center, Child Study Center, … Continue reading →

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7/25 Beware of a password scam asking for bitcoins

Posted on July 25, 2018 by Erin Richardson

Beware of a current scam where the subject includes a password you have used in the past (most likely in an external system such as Yahoo!), and they demand you pay a large ransom in bitcoin.  In addition, the email … Continue reading →

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2/15 5:30pm Google Cloud Print is available

Posted on February 15, 2018 by Erin Richardson

Google Cloud Print is now working.  All printing services are operational.  Thank you for your patience. 11:15 am – Printing via Google Cloud Print (from Chrome, Chromeboxes) is currently unavailable.  You can still print from Papercut on a Mac or … Continue reading →

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2/15 9:48am Papercut issue resolved

Posted on February 15, 2018 by Erin Richardson

Papercut is working.  Apologies for the inconvenience. 8:55am If you’re unable to release your print job through Papercut, use CloudPrint instead. We’re seeing some jobs not go through. To: Students From: Veronica Brandstrader, LTS, x2171 More info: More info: Computing Help … Continue reading →

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1/29 4:15pm Phone service restored in GRH & FND

Posted on January 29, 2018 by Erin Richardson

Phones in Green and Founders should now be working.  Our vendor was able to replace a defective part.  Apologies for the inconvenience. In the event your phone is still not working, please call the Help Desk. 9:00am – Some phones … Continue reading →

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1/29 9:30am Malwarebytes & PC connectivity issues on office PCs

Posted on January 29, 2018 by Erin Richardson

We have received reports of some faculty/staff office PCs that cannot connect to the network.  This issue does not impact classroom computers. Malwarebytes published a faulty Web Protection update on Saturday morning.  A new update has been released to correct the problem.  … Continue reading →

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