Author Archives: Heather Woods

8/30, 11:50AM – Service Interruption Resolved

The national internet service outage has been resolved, and connections are returning to normal. If you have any problems connecting to a Wellesley service or resource (including Duo, GoogleApps, Workday, etc.), please contact the Help Desk. To: Everyone From: Heather … Continue reading

Posted in Uncategorized | Comments Off on 8/30, 11:50AM – Service Interruption Resolved

8/30, 10:15 AM – DUO/other Service Interruption

There is currently a national internet service outage affecting access to Duo and other cloud services. The ability to access cloud services (like Duo, Google, Amazon, etc.) and Wellesley resources may be interrupted. Because the issue is nationwide, it will … Continue reading

Posted in Uncategorized | Comments Off on 8/30, 10:15 AM – DUO/other Service Interruption

8/30, 8:00 AM – Duo logins unavailable

Duo login is currently unavailable. We will provide more information as it is available. To: Students, Faculty, and Staff From: Heather Woods, LTS, 781-283-3175 Info: Computing Help Desk, LTS, 781-283-3333

Posted in Uncategorized | Comments Off on 8/30, 8:00 AM – Duo logins unavailable

8/19, 2:40 PM – Resolved: Issue with incoming calls to campus phones

The issue with the on-campus phones has been resolved. Incoming and outgoing calls are now working properly. To: Everyone From: Heather Woods, LTS, 781-283-3175 Info: Help Desk, 781-283-3333

Posted in Uncategorized | Comments Off on 8/19, 2:40 PM – Resolved: Issue with incoming calls to campus phones

8/19, 2:40 PM – Resolved: Issue with incoming calls to campus phones

On-campus phones are now working. ******** Incoming calls to campus phones are currently receiving a busy signal. Forwarded calls are not being received. We are working with our vendor to resolve the issue. To: Everyone From: Heather Woods, LTS, 781-283-3175 … Continue reading

Posted in Uncategorized | Comments Off on 8/19, 2:40 PM – Resolved: Issue with incoming calls to campus phones

8/16, 5:30 PM – Accept/Agree to Connect to Wellesley Secure

This morning LTS updated the security on our campus network.  If you are on campus and connecting to Wellesley Secure from a wired or wireless connection from any device (laptop/desktop, phone, tablet, etc.) you will be asked to accept/agree to … Continue reading

Posted in Uncategorized | Comments Off on 8/16, 5:30 PM – Accept/Agree to Connect to Wellesley Secure

8/15, 1-5PM – Brief Network Interruption

We will be performing some maintenance on the College network on Saturday, 8/15 between 1-5PM. During this time you may experience a brief interruption in your VPN connection or your on-campus network connection. The interruption should only last a few … Continue reading

Posted in Uncategorized | Comments Off on 8/15, 1-5PM – Brief Network Interruption

8/5, 1:00PM – Network issues resolved

All campus wired and wireless network issues have been resolved. To: Everyone From: Heather Woods, LTS, 781-283-3175 Info: Help Desk, 781-283-3333

Posted in Uncategorized | Comments Off on 8/5, 1:00PM – Network issues resolved

8/5, 11:30AM – Campus Phone Issues Resolved

Campus landline phones are now working. If you continue to have problems with your phone, please call the Help Desk. To: Everyone From: Heather Woods, LTS, 781-283-3175 Info: Help Desk, 781-283-3333

Posted in Uncategorized | Comments Off on 8/5, 11:30AM – Campus Phone Issues Resolved

8/5, 10:00AM – Scattered Phone Outages

Due to last night’s power outage, we are experiencing scattered phone outages on campus. We are working with our vendor to address the problem. To: Everyone From: Heather Woods, LTS, 781-283-3175 Info: Help Desk, 781-283-3333

Posted in Uncategorized | Comments Off on 8/5, 10:00AM – Scattered Phone Outages