All Duo 2FA services have been restored.
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Duo 2FA is currently experiencing an outage with phone call and text message authentications. They have identified the issue and are working on a fix.
Remembered devices, Duo Mobile and Duo Token authentications still work. If you need to add Duo Mobile to your account, please contact the Help Desk.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x2871
Duo 2FA is currently experiencing an outage with phone call and text message authentications. They have identified the issue and are working on a fix.
Remembered devices, Duo Mobile and Duo Token authentications still work. If you need to add Duo Mobile to your account, please contact the Help Desk.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x2871
LTS staff will be unavailable on Presidents’ Day, Monday, February 17, 2025, a holiday that the College observes.
To: Students, Faculty and Staff
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
On Monday, February 17th from 6:30AM – 7:30AM we will be updating the following:
PyMOL is a molecular visualization program that allows users to view and analyze 3D models of biological molecules.
Zotero is free and open-source reference management software to manage bibliographic data and related research materials, such as PDF and ePUB files.
We were unable to implement these before the classes began because the vendor for Pymol did not inform us that the new license will require a mandatory software update. Similarly, we were unaware of an issue with SSL certificate expiry for Firefox which requires us to update it. We are choosing to do this on President’s Day when classes are not scheduled.
If you have any issues accessing either on a classroom/lab computer after this maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (faculty and staff) or 781-283-7777 (students) so we can assist you.
Update: Green Hall and Founders are now back online. The damage to the fiber optic cable has been fixed. We appreciate your patience.
The Art Library will be open 3pm to 7pm Saturday, February 1st due to critical repairs to the heating system in the Art wing of the Jewett Arts Center. Swipe access to the Art Library will still be available for faculty and staff.
Library services remain available 10am to 7pm in the Music Library, which should not be affected by the heating outage.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
The Wellesley network is currently down in Green Hall and Founders as a result of damage to the fiber optic cable that serves these buildings. We are working with the vendor and the Facilities team to resolve the issue and will post again when we have an estimated time for the repairs to be completed and the network is expected to come up.
To: Everyone
From, more info: Nephellie Dobie, Assistant CIO, LTS x3671
As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.
The window is every 4th Tuesday of the month from 4 AM – 5 AM.
Next update is on January 28th, 2025.
Software that could be affected:
If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students) so we can assist you.
LTS staff will be unavailable on Monday, January 20th, for the Martin Luther King Jr. Day Holiday, a holiday that the College observes.
Sakai will be unavailable due to software maintenance by our vendor during the following time frames.
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