Equipment Borrowing System will be unavailable on Tuesday, June 3rd from 12 PM till 3 PM

Posted on May 27, 2025 by ndobie

We’re upgrading our equipment checkout application called R&R on Tuesday, June 3rd, between 12 PM and 3 PM. During this window, equipment checkout will be unavailable.

Please contact the helpdesk@wellesley.edu if you have any questions.

Posted in Software | Comments Off on Equipment Borrowing System will be unavailable on Tuesday, June 3rd from 12 PM till 3 PM

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on May 20, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on May 27th

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

 

Posted in Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Google Chrome Vulnerability (and other web browsers)

Posted on May 16, 2025 by ndobie

A serious security flaw has been discovered in Google Chrome and other popular web browsers like Microsoft Edge, Brave, Opera, and Vivaldi. This flaw is being actively used by attackers to potentially steal your sensitive information, like login details, when you visit websites. This could lead to your online accounts being taken over.

What you need to do right now:

  • Update your browser: Make sure your Google Chrome browser is updated to version 136.0.7103.113 or higher. If you use Microsoft Edge, Brave, Opera, or Vivaldi, ensure they are also updated to the latest versions. The update includes a fix for this critical security issue. Refer to the table below.
Browser Impacted Versions (Chromium Base) Patched Versions
Google Chrome < 136.0.7103.113 136.0.7103.113 
Microsoft Edge < Chromium 136.0.7103.113 Edge 136.0.3240.64+ (Chromium 136.x)
Brave < Chromium 136.0.7103.113 Brave v1.78.97+ (Chromium 136.0.7103.93)
Opera < Chromium 136.0.7103.113 Opera 118.0.5461.83+
Vivaldi < Chromium 136.0.7103.113 Vivaldi Android 7.2 (minor update 6)+

Why this is important:

This is a critical issue because attackers are already using this flaw to try and steal information. Updating your browser is a simple step you can take right now to protect yourself and your data.

Please update your browser immediately. If you need assistance, please reach out to Help Desk 781-283-3333 or helpdesk@wellesley.edu.

Posted in Security, Software | Comments Off on Google Chrome Vulnerability (and other web browsers)

5/14/25 5:30AM – 8:30 AM Some applications will be unavailable due to maintenance.

Posted on May 6, 2025 by ndobie

On Wednesday, May 14th, between 5:30 AM and 8:30 AM we plan to perform required maintenance on some of our servers that manage the software licenses. As a result, the software listed below provided by Wellesley College on both college and personal computers may experience interruptions and not be available during this period.

Software that may be unavailable:

  • Ableton Live
  • Faces
  • JMP
  • Jitter/Max/MSP
  • MassHunter
  • Mellel
  • Stata/BE, Stata/IC and Stata/SE (not Stata/MP)

As a precaution, we strongly advise you to save any work you do on any of the above software before 5:30 AM on May 14th in order to avoid the risk of losing valuable work.

If you have any questions regarding this, please contact the Help Desk at helpdesk@wellesley.edu.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

Posted in Software | Comments Off on 5/14/25 5:30AM – 8:30 AM Some applications will be unavailable due to maintenance.

4/16/25 6:15pm Zoom Meetings and Phone now available

Posted on April 16, 2025 by dchudzik

Zoom has resolved the issue with connecting to Meetings and Phones.  All systems are now working normally.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Uncategorized | Comments Off on 4/16/25 6:15pm Zoom Meetings and Phone now available

4/16/25 3:40pm – Zoom Meetings & Phone currently unavailable

Posted on April 16, 2025 by dchudzik

Zoom is currently experiencing a global issue and some services may not be available. We will provide updates soon.

For any medical or other emergencies, call 911.  They will communicate with Campus Police as needed.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Zoom | Comments Off on 4/16/25 3:40pm – Zoom Meetings & Phone currently unavailable

LTS Support on Monday, April 21st, Patriot’s Day 

Posted on April 16, 2025 by ndobie

LTS staff will be unavailable on Monday, April 21st, Patriot’s Day, a holiday that the College observes. 

  • The Modulars and the Art and Music Libraries will be accessible via swipe access using your ID card between 8:15 AM and 12 AM (midnight). Student employees of LTS will be present during these hours to provide limited support.
  • Special Collections and Archives will be closed.
  • LTS Help Desk and Registrar’s Office will also be closed and we will not be able to respond to the emails sent to the ticketing systems until Tuesday, April 22nd.
  • In case of any major issues such as a network or service outage, please call the Campus Police to report. They will call the appropriate LTS staff to help diagnose and correct the issue. 

 

To: Students, Faculty and Staff

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

Posted in Library, Uncategorized | Comments Off on LTS Support on Monday, April 21st, Patriot’s Day 

License Manager Monthly Server Updates – Every 4th Tuesday of the Month

Posted on April 15, 2025 by ndobie

As part of our data security and risk mitigation efforts we are required to update our servers on a regular basis to ensure critical patches are being applied. We strongly advise that you save your work prior to the update and quit the applications before the updates begin. Additionally, avoid scheduling any long-running software tasks that may be interrupted by the maintenance window.

The window is every 4th Tuesday of the month from 4 AM – 5 AM.

Next update is on April 22nd.

Software that could be affected:

  • Ableton
  • Geneious
  • Geneious Prime
  • LabView
  • JMP
  • KeyShadow
  • Mathematica
  • Matlab
  • Max 8
  • Maya
  • Rhino
  • Stata
  • Sibelius
  • SPSS 

If you have any issues accessing the following software after the maintenance window, please contact the Help Desk at helpdesk@wellesley.edu or 781-283-3333 (staff and faculty) or 781-283-7777 (students)  so we can assist you.

To: Everyone

From, more info: Nephellie Dobie, Assistant CIO, LTS x3671

 

Posted in Network, Software | Comments Off on License Manager Monthly Server Updates – Every 4th Tuesday of the Month

TMA will be unavailable on Monday, March 24th from 4pm – 8pm EST

Posted on March 21, 2025 by ndobie

In partnership with Facilities, we will be upgrading the TMA application (Work Order system) on Monday, March 24th. The system will be from 4pm – 8pm EST on Monday.

The Service Request button on the Facilities home page will be updated with the new URL for the updated version after 8 PM on Monday. If you bookmarked the link from “Service Request”, please make sure to update it with the new link. Your old bookmarks will not work.

If you have any questions or issues, please contact the Help Desk at helpdesk@wellesley.edu.

 

Posted in Software | Comments Off on TMA will be unavailable on Monday, March 24th from 4pm – 8pm EST

Workday is currently unavailable

Posted on March 17, 2025 by ndobie

UPDATE 3/17/25@ 3:44PM : Workday services appear to be coming back up and users are able to log in.

UPDATE:  3/17/25 @3:00PM: There are users that have reported they are in Workday and able to do their work. If you are one of those users, stay logged in!  It appears to be an issue with new connections. We have learned that other schools are also experiencing downtime as well. We are awaiting a response from Workday, who will hopefully find a resolution soon.

***********

Workday is currently unavailable. We are investigating the issue and will report back with updates as soon as we have information to share. We apologize for the inconvenience this may cause.

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